Summary
Overview
Work History
Education
Skills
Work Availability
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Kalsy Manning

Kalsy Manning

Richmond Hill,GA

Summary

Help individuals dealing with personal / mental health issues by providing individual and group counseling sessions focused on understanding and coping with problems to improve wellbeing. Advocate for clients to build support networks and obtain necessary resources. Skilled in program planning and optimization to maximize outreach. Seasoned Mental Health Specialist offering over 11 years of related experience. Spearhead successful therapeutic initiatives, prevention strategies and educational approaches to mitigate effects of declining behavior/ mental health problems in vulnerable populations. Excellent case management, documentation and crisis intervention strategies. Hardworking and reliable MHT with strong ability in empathizing and action course. Offering wisdom and comfort combined with confidentiality. Highly organized, proactive and punctual with team-oriented mentality. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 8 years of experience. Highly effective and comfortable working with people at all levels in organization. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Aspired to be the best Analytical Legal Assistant well-versed in legal research and documentation and exhibits professionalism by recognizing and adhering to all applying policies. Offers clear and concise data based on creative and complex research findings. Fosters cooperative and supportive relationships with peers, superiors and clients. As an excited chance of an assistant job virtually has me eternally driven to maintain ethical standards and deliver top-notch assistance to attorneys and lawyers. I am Active knowledge of Federal Rules of Civil Procedure and skilled in preparing basic legal documents and pleadings from my experience in real estate and advocating. Experienced, Detailed, and dedicated to offering strong attention to detail while reviewing documents, checking sites and searching titles. Well-versed in logistical complexities of trial preparation may that ever be something that occurs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Legal Assistant position. Ready to help team achieve company goals. Experienced organization and taking over a stress load for a Boss in a non assistant position with over 10 years of experience customer service and extreme work ethic with serious dedication. Excellent reputation for resolving problems and improving customer satisfaction. Performance-oriented and skilled Clerical professional methodical about managing administrative, promotional and customer service functions to support team and improve group productivity. Prioritize and multitask to handle every need with well-qualified assistance. Diligently pursue every chance to capture new business by monitoring properties, organizing lead data and maintaining efficient schedules is a great tool I learned being a seasonal Assistant to a Real Estate Broker with her own company. Precise and organized with extensive knowledge of MS offices and technology use. Committed to quality organization and office management with solutions-oriented problem-solving capabilities. Proven history of modernizing offices and enhancing overall productivity. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 6 years of performance. Skilled at drafting reports, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized Worker with proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports and transcribing minutes. Well-educated in multiple software's, also a very fast learner with new software or upgrades to current software usage.

Overview

15
15
years of professional experience

Work History

Owner/Operator

Bronzed Boutique, LLC
Richmond Hill, GA
04.2022 - Current
  • Manage day-to-day business operations.
  • Consult and consistently follow up with customers to assess needs and propose optimal solutions.
  • Performing statistical analyses to gather data for operational and forecast of my business ownership needs.
  • Trained, Licensed and Certified. Multiple courses taken and excelled in, in order to obtain my License, which my license number I am happy to provide and was earned from the NSPTA (National Spray Tanning and Professional Association) and maintains motivation to myself to perform daily business functions.
  • Maintaining up-to-date administrative records to monitor operational conditions.
  • Evaluating suppliers to maintain cost controls to improve operations and flow of Business.
  • Enhancing operational efficiency and productivity by managing budgets, accounts and costs.
  • Putting together realistic budgets based upon costs and fees for successfully operating my person business and first LLC.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of current and future revenue goals.
  • Preparing bank deposits and handling business sales, returns and transaction reports.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents/ sponsors.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers. Getting face-to-face with Business Owners or Management to self promote and doing so confidently.
  • Preparing annual budgets with controls to prevent overages.
  • Collaborating with stakeholders to verify delivery of desired quality requirements to distributors/ vendors/ clients whom order product or add on enhancers.
  • Worked and currently working with marketing teams to create print and online advertisements to bring in new customers and bookings.

Server/Bartender Trainer

Sunbury Crab Company
Sunbury, GA
02.2015 - Current
  • Arranging and preparing tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivating warm relationships with regular customers.
  • Working with POS systems of variety to place orders, manage inventory, customer bills, and handle complimentary items when necessary or approved / suggested.
  • Upselling high-profit items such as appetizers and mixed drinks to enhance sales numbers and total sales by the end of my shift. I've even turned it into a friendly and fun competitive game between me and co workers, seeing who can get the highest sales by the end of the shift by upselling and encouraging add ons.
  • Explained menu items and suggesting appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintaining order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers, resulting in returning customers whom bring family or friends with them to show off the experience we as a staff provide.
  • I am a very high requested service, something I'm highly proud of and have numerous hand written gifts which I always cherrish.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems, and ensuring they have everything they need on top of suggesting certain items, sauces, etc to go with their meals to not only capitalize on upselling but also providing a service that leaves a lasting impression of me to them.
  • Processing multiple orders at one time and then sent to kitchen employees for preparation with any special instructions or requests bold lettered and highlighted on ticket. I will also verbally confirm this with the kitchen as well, to guarantee quality service but showing the customer they are heard, and enjoying their meal out while spending their hard earned money and getting exactly what they want, exactly how they like it. Reassuring without verbally announcing that their money is well spent and the experience with me was worth it.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions. Handling customers personal cards and being sure it is not only kept up with safely but the proper and expected amount is all they are charged.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior. Doing so in a manner that is professional and assertive yet compassionate to be certain to not upset a patron under the influence.
  • Collected orders and relayed them to bartenders quickly and accurately. Very tedious and detailed orders they we work hard to deliver what is expected from the customer.
  • Supporting needs of minimum 20 plus persons including wait staff who attended to specific needs of countless customers daily for whats considered an extremely high volume restaurant, located outside, with social relevancy and intentionality.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits. Along with being a certified Bartender with the state and having my license.

Mental Health Support Worker

Church Of God Mission
Savannah, GA
06.2015 - 12.2021
  • Performed research and analysis for world-renowned psychologist.
  • Aided in research projects by collecting and entering data, assisting with analyzing data and preparing reports and manuscripts.
  • Established effective and collaborative working relationships with treatment providers both inside and outside of employer agency.
  • Worked as Psychology Intern to better learn and understand field and further prepare for clinical psychology career.
  • Enrolled patients in research studies, contacted patients to obtain additional information and drafted and maintained study recruitment and protocol documentation.
  • Documented assessment results thoroughly and promptly and recognized that results can affect individual's eligibility for services and opportunities.
  • Maintained thorough records and submitted timely reports of project activities, findings and recommendations.
  • Defined problems, selected methods and completed experiments to gather data.
  • Interviewed patients to obtain comprehensive medical histories.
  • Conducted neuropsychological assessments of intelligence, academic ability, attention, concentration, sensorimotor function, language, learning and memory.
  • Compiled data, distilled information and assessed trends using advanced mathematical approaches.
  • Determined central concerns and identified optimal strategies of investigation and remediation.

Office Administration Specialist

Scotts Golf Cart Dealership
Savannah, GA
01.2018 - 12.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Interacted with customers by phone, email or in-person to provide information.
  • Edited documents to improve accuracy of language, flow and readability.
  • Reported on daily office activities to help my staff stay on top of dynamic conditions and make proactive decisions.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Produced high-quality communications for internal and external use.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Reconciled account files and produced monthly reports.
  • Assisted with coordination and hosting of company events.
  • Organized, facilitated and participated in community service efforts.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Delivered clerical support by handling range of routine and special requirements.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reported on daily office activities to help the mechanic staffed portion of the business stay on top of dynamic conditions and make proactive decisions.
  • Supported Business Owner with proactive correspondence management, document coordination and customer relations.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of information regarding clients and company.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Resolved customer problems and complaints.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Provided callers with address, directions, company website and related information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Scheduled and confirmed appointments and meetings for Business Owner both personal and business related.
  • Coordinated catering and set up employee break room for team and client meetings.
  • Scheduled and confirmed appointments and meetings for both clients, vendors, business owner himself both business and personal matter related, constant transparent communication with management team I overseen as well as the Business itself.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified business owner immediately when problems escalated, which was very rare. I handled conflict and emotional or agitated clients very well by validating their feelings, yet also thoroughly explaining why I can or can not do what it is they may be asking of, or demanding a certain plan that was not within policy limitations or unreasonable requests. I have a great personality and gift of being a people person and a pleasure to engage with. A talent of mine is doing "damage control" and compensating for an upset client or past due deadline to something or someone of importance that may need to be handled by me in an assistant position.

Volunteer

Georgia Regional Hospital
Savannah, GA
03.2015 - 03.2015
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Conducted therapeutic individual and family therapy sessions.
  • Adhered to HIPAA confidentiality requirements by safeguarding files.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Created client treatment plans based on assessments and goals.
  • Educated patients, families and caregivers on diagnosis, treatment and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Referred clients to external resources for additional support.
  • Demonstrated sensitivity and competence in treating patients from diverse backgrounds.
  • Assisted clients with identifying feelings and behaviors by asking open-ended questions.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
  • Organized treatment projects that focused on problem solving skills and creative thinking.
  • Interviewed clients to gather data of social and psychiatric relevance.
  • Improved patient care by communicating with patients' physicians.
  • Gained complete knowledge of relevant statutes, case laws, ethical codes and regulations to adhere to best practice standards for professional practice.
  • Diagnosed mental health, emotional and substance abuse disorders.
  • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
  • Tracked client movement on and off unit by documenting times and destinations of clients.
  • Applied advanced counseling techniques to define patient and family issues.
  • Enhanced counseling services with multifaceted approach incorporating multiple disciplines.
  • Created and reviewed master treatment and discharge plans for clients.
  • Developed appropriate policies for identification of medically-related social and emotional needs of clients.

CNA

Sears Manor Nursing Home
Brunswick, GA
01.2012 - 01.2015
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted residents in preparing for activities and social programs.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Documented activities and recorded information in EMR system.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Education

No Degree - Professional And Licensed Spray Tanning Artist

NSTPA
Online Spray Tanning Course

Ph.D. - Clinical Psychology / Forensic Psychology

SNHU
Online
05.2023

MBA - Psychology - Program To Take Boot Camp Courses

Sophia Learning
Online
02.2023

Bachelor of Science - Dental Hygiene

Savannah Technical College
Savannah, GA
05.2018

Associate of Applied Science -

South Georgia State College
Douglas, GA
08.2012

Certification -

ADL Training
Brunswick, GA
03.2010

High School Diploma -

Coffee County High School
Douglas, GA
05.2009

Skills

  • Goal Development
  • Safety and Risk Assessments
  • Client Goal Planning
  • Developing Relationships
  • Patient Evaluation
  • Confidential Records
  • Progress Monitoring
  • Patient Evaluations
  • Psychiatric and Mental Health Care
  • Patient Health Education
  • Clinical Documentation
  • Disease Diagnosis and Management
  • Planning & Organizing
  • Reliable & Trustworthy
  • Annual Planning
  • Strategic Planning
  • Portfolio Management
  • Effective Communicator and Public Speaker
  • Executive Leadership
  • Board Oversight
  • Deposition Briefings
  • Publication Review
  • Filing System Organization
  • Legal Correspondence
  • Trial Preparation Assistance
  • Summary Writing
  • Database Searching
  • Bankruptcy Law
  • Legal Terminology
  • Legal Research
  • Client Observations
  • Online Databases
  • Legal Transcripts
  • Lease Documents
  • MS Office Proficiency
  • Knowledge of Copyright Law
  • Writing and Editing
  • Multi-Line Switchboards
  • QuickBooks Pro
  • Office Management
  • Criminal Law
  • Prospecting Clients
  • Affidavit Preparation
  • Oral Arguments
  • Court Reporting
  • Corporate Law
  • Travel and Event Coordination
  • Exceptional Telephone Etiquette
  • Email Correspondence
  • Reading Comprehension
  • Review of Pleadings
  • Order and Request Filing
  • Subpoena Delivery
  • Court Policies and Programs
  • Litigation Support
  • Proper Punctuation
  • Confidentiality and Discretion
  • Drafting of Opinions
  • Deadline Monitoring
  • Electronic Discovery
  • IRS Filings
  • Billing Statements
  • Estate Administration
  • DeltaView
  • Transcription Software
  • Adobe Acrobat
  • Client Applications Completion
  • Memo Drafting and Typing
  • Case Files Organization
  • Legal Research Software
  • Conducting Intakes
  • Exhibit Preparation
  • Project Organization
  • Advanced Word Processing
  • Legal Standards
  • Patents and Trademarks
  • Postage Meter
  • Evidence Gathering
  • Assisting Legal Professionals
  • Witness Interviewing
  • Marketing Initiatives
  • Work Assignments
  • Complex Cases
  • New Employee Processing
  • Phone Screens
  • Settlement Statements
  • Google Applications
  • Software Applications
  • Client Support
  • Skilled trainer
  • Excellent Communication
  • Multitasking Abilities
  • Problem-Solving
  • Decision-Making
  • Flexible and Adaptable
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Data Entry
  • Written Communication
  • Teamwork and Collaboration
  • Active Listening

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Opportunities Don't happen.You create them.
Chris Grosser

Timeline

Owner/Operator

Bronzed Boutique, LLC
04.2022 - Current

Office Administration Specialist

Scotts Golf Cart Dealership
01.2018 - 12.2020

Mental Health Support Worker

Church Of God Mission
06.2015 - 12.2021

Volunteer

Georgia Regional Hospital
03.2015 - 03.2015

Server/Bartender Trainer

Sunbury Crab Company
02.2015 - Current

CNA

Sears Manor Nursing Home
01.2012 - 01.2015

No Degree - Professional And Licensed Spray Tanning Artist

NSTPA

Ph.D. - Clinical Psychology / Forensic Psychology

SNHU

MBA - Psychology - Program To Take Boot Camp Courses

Sophia Learning

Bachelor of Science - Dental Hygiene

Savannah Technical College

Associate of Applied Science -

South Georgia State College

Certification -

ADL Training

High School Diploma -

Coffee County High School
Kalsy Manning