Kaltrina Gojani

Continental 109

06.2017 - Current

Managed cash flow, business transactions, banking, and accounting processes.
Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
Scheduled employees to maintain adequate coverage during business hours.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
Scheduled in-house and vendor work accounting for sales and customer volume.