Kalua Allen
Houston,TX
Summary
Results-driven professional with 8 years of billing expertise, recognized for enhancing diagnostic report accuracy and efficiency at VES and UPS. Demonstrates strong analytical thinking and meticulous attention to detail in vendor invoice processing. Proficient in clerical support, leveraging exceptional telephone etiquette to foster positive outcomes. Seeks to further utilize analytical skills in a challenging environment that values precision and efficiency.
Overview
10
10
years of professional experience
Work History
Diagnostic Report Tracking Specialist
VES
Houston, TX
11.2021 - Current
- Monitored and analyzed diagnostic data within two days.
- Evaluated diagnostic reports to ensure compatibility with OMS.
- Documented comments for each call related to DX results.
- Verified successful upload of diagnostics into OMS.
- Oversee operations for facility's web portals.
- Faxed release forms to facilities for diagnostic reports.
- Replied to emails and voicemails in under 24 hours.
- Ensured prompt responses to QA requests within 24 hours.
- Coordinated with facilities to ensure accurate report submissions.
Small Package Sorter
UPS
Stafford, TX
09.2019 - Current
- Ensured cleanliness in workspaces by consistently removing packing materials and clutter.
- Notified supervisor promptly about damaged goods or inventory discrepancies.
- Ensured compliance with safety regulations, policies, and procedures.
- Handled physical demands by manually moving heavy packages up to 50 lbs.
- Categorized shipments by dimensions, weight and shipping address.
- Conducted operations using systems like conveyor belts for effective sorting.
- Conducted barcode scanning on parcels to confirm delivery details accuracy.
Billing Specialist
Ricoh
Houston, TX
02.2015 - 04.2018
- Resolved billing and payment questions for customers.
- Analyzed billing discrepancies to ensure accurate charges.
- Developed and enforced revised billing process policies to enhance accuracy.
- Ensured accuracy of information before invoice payment.
- Oversaw comprehensive payments processing, invoicing, and collections tasks.
- Weighed envelopes with statements to ascertain accurate postage.
- Analyzed purchase orders, sales tickets, and charge slips to calculate fees owed.
- Built and maintained effective relationships with vendors and clients.
- Executed precise and compliant monthly closing procedures.
- Produced month-end statements for customers.
Education
High School Diploma -
Madison Sr High School
Houston, TX06-1985
Some College (No Degree) - Finance
University of Phoenix
OnlineSkills
- Attention to detail
- Good telephone etiquette
- Analytical and Critical Thinking
- Clerical Support
- Flexible and adaptable
- Invoice processing
- Month-end closing procedures
- Financial report creation
- Vendor invoice processing
- 8 years of billing experience
References
References available upon request.
Timeline
Diagnostic Report Tracking Specialist
VES
11.2021 - Current
Small Package Sorter
UPS
09.2019 - Current
Billing Specialist
Ricoh
02.2015 - 04.2018
High School Diploma -
Madison Sr High School
Some College (No Degree) - Finance
University of Phoenix
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