Dynamic and results-driven sales and customer service professional with a strong background in outside sales, customer service, and business development.
Overview
13
13
years of professional experience
Work History
Owner / CEO
Luxury Artistry Brand, LLC
03.2016 - Current
Developed and executed sales and marketing strategies that grew customer base and revenue.
Built strong referral networks and managed high-value client relationships.
Led product development, branding, and e-commerce platform management.
Created business operations aligned with compliance, budgeting, and growth.
Developed CRM systems for efficient customer tracking and lead generation.
Conducted market research and identified growth opportunities across new regions.
Customer Service & Sales Representative
Master’s TVs and Appliances
08.2017 - 07.2018
Delivered product knowledge and technical support to customers in high-volume retail environment.
Achieved daily sales metrics and contributed to quarterly revenue targets.
Resolved customer concerns and facilitated product returns and inventory flow.
Utilized CRM software to track customer service tickets and sales activity.
Catastrophe Claims Specialist / Check Writer
Allstate
03.2016 - 06.2016
Managed multiple high-priority claims while maintaining accuracy and efficiency.
Researched and resolved complex issues across databases and systems.
Communicated claim outcomes and guided customers through resolution processes.
Handled sensitive financial documentation with a high level of confidentiality.
Concierge / Delivery & Personal Driver
Harwood International
04.2015 - 12.2015
Provided VIP-level service and built rapport with high-profile clientele.
Maintained professional appearance and reliability in remote service operations.
Managed time-sensitive deliveries with a focus on safety and punctuality.
Customer Service Supervisor
E-Tech
05.2012 - 05.2014
Supervised sales and service reps to meet company-wide service standards.
Trained staff to upsell and retain clients while handling conflict resolution.
Reported KPIs and service metrics to executive leadership monthly.
Coordinated cross-functional efforts to optimize service delivery.
Lot Attendant / Office Assistant
Metropolitan Parking
01.2013 - 12.2013
Supported operations through customer records management and inbound service support.
Ensured quality control on daily operations and provided courteous service.
Helped implement suggestions for process improvements based on client feedback.
Education
Bachelor of Business Administration - Marketing
Stephen F. Austin State University
01.2015
Skills
Strategic sales planning & execution
Remote team & territory management
CRM, lead generation & client retention
Outside plant/field operations experience
Market analysis & competitor positioning
Relationship building with key decision-makers
Microsoft Office: Word, Excel, PowerPoint
Excellent written & verbal communication
Strong technical and problem-solving aptitude
Qualifications
5+ years in business development and outside sales with a strong customer-first approach.
Proven ability to develop and execute sales plans that exceed quarterly revenue goals.
Experience navigating complex technical solutions and presenting to both clients and executives.
Skilled in identifying customer needs and recommending targeted solutions.
Strong grasp of business-to-business markets, including telecommunications, municipalities, and contractors.
Adept at working independently in remote, multi-state territories while managing customer accounts and sales.
Attended trade shows and executed brand representation strategies to grow market presence.