Summary
Overview
Work History
Education
Skills
Qualifications
Timeline
Generic

Kalun Freeney

Dallas

Summary

Dynamic and results-driven sales and customer service professional with a strong background in outside sales, customer service, and business development.

Overview

13
13
years of professional experience

Work History

Owner / CEO

Luxury Artistry Brand, LLC
03.2016 - Current
  • Developed and executed sales and marketing strategies that grew customer base and revenue.
  • Built strong referral networks and managed high-value client relationships.
  • Led product development, branding, and e-commerce platform management.
  • Created business operations aligned with compliance, budgeting, and growth.
  • Developed CRM systems for efficient customer tracking and lead generation.
  • Conducted market research and identified growth opportunities across new regions.

Customer Service & Sales Representative

Master’s TVs and Appliances
08.2017 - 07.2018
  • Delivered product knowledge and technical support to customers in high-volume retail environment.
  • Achieved daily sales metrics and contributed to quarterly revenue targets.
  • Resolved customer concerns and facilitated product returns and inventory flow.
  • Utilized CRM software to track customer service tickets and sales activity.

Catastrophe Claims Specialist / Check Writer

Allstate
03.2016 - 06.2016
  • Managed multiple high-priority claims while maintaining accuracy and efficiency.
  • Researched and resolved complex issues across databases and systems.
  • Communicated claim outcomes and guided customers through resolution processes.
  • Handled sensitive financial documentation with a high level of confidentiality.

Concierge / Delivery & Personal Driver

Harwood International
04.2015 - 12.2015
  • Provided VIP-level service and built rapport with high-profile clientele.
  • Maintained professional appearance and reliability in remote service operations.
  • Managed time-sensitive deliveries with a focus on safety and punctuality.

Customer Service Supervisor

E-Tech
05.2012 - 05.2014
  • Supervised sales and service reps to meet company-wide service standards.
  • Trained staff to upsell and retain clients while handling conflict resolution.
  • Reported KPIs and service metrics to executive leadership monthly.
  • Coordinated cross-functional efforts to optimize service delivery.

Lot Attendant / Office Assistant

Metropolitan Parking
01.2013 - 12.2013
  • Supported operations through customer records management and inbound service support.
  • Ensured quality control on daily operations and provided courteous service.
  • Helped implement suggestions for process improvements based on client feedback.

Education

Bachelor of Business Administration - Marketing

Stephen F. Austin State University
01.2015

Skills

  • Strategic sales planning & execution
  • Remote team & territory management
  • CRM, lead generation & client retention
  • Outside plant/field operations experience
  • Market analysis & competitor positioning
  • Relationship building with key decision-makers
  • Microsoft Office: Word, Excel, PowerPoint
  • Excellent written & verbal communication
  • Strong technical and problem-solving aptitude

Qualifications

  • 5+ years in business development and outside sales with a strong customer-first approach.
  • Proven ability to develop and execute sales plans that exceed quarterly revenue goals.
  • Experience navigating complex technical solutions and presenting to both clients and executives.
  • Skilled in identifying customer needs and recommending targeted solutions.
  • Strong grasp of business-to-business markets, including telecommunications, municipalities, and contractors.
  • Adept at working independently in remote, multi-state territories while managing customer accounts and sales.
  • Attended trade shows and executed brand representation strategies to grow market presence.

Timeline

Customer Service & Sales Representative

Master’s TVs and Appliances
08.2017 - 07.2018

Owner / CEO

Luxury Artistry Brand, LLC
03.2016 - Current

Catastrophe Claims Specialist / Check Writer

Allstate
03.2016 - 06.2016

Concierge / Delivery & Personal Driver

Harwood International
04.2015 - 12.2015

Lot Attendant / Office Assistant

Metropolitan Parking
01.2013 - 12.2013

Customer Service Supervisor

E-Tech
05.2012 - 05.2014

Bachelor of Business Administration - Marketing

Stephen F. Austin State University