Kaluv Peterson
Windermere,FL
Summary
Dynamic professional with extensive experience at Walt Disney World and Resorts, excelling in customer service and training. Recognized for exceptional communication and critical thinking skills, effectively mentoring over 75 new hires. Adaptable and detail-oriented, consistently delivering high-quality service in fast-paced environments while fostering teamwork and collaboration.
Overview
1
1
year of professional experience
Work History
Outdoor Vending
Walt Disney World and Resorts
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Quick Service Food Server
Walt Disney World and Resorts
08.2024 - Current
- Delivered exceptional customer service in fast-paced environment.
- Processed orders accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area and kitchen.
- Collaborated with team members to ensure smooth service operations.
- Assisted in training over 75 new staff on service protocols and menu knowledge.
- Adapted quickly to changing customer demands during peak hours.
- Resolved customer inquiries and complaints with a positive attitude.
- Supported inventory management by restocking supplies as needed.
- Collaborated with team members to improve overall service speed during peak hours.
- Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
- Effectively managed time and resources during shift, ensuring maximum productivity and minimal waste.
- Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
- Utilized strong interpersonal skills in handling diverse clientele from various age groups, cultural backgrounds, and dietary preferences.
- Maintained up-to-date knowledge of menu offerings, including seasonal items and nutritional information for informed recommendations to customers.
- Provided support during special events or catering functions, ensuring smooth operations and guest satisfaction.
- Assisted in training new employees on company policies, procedures, and best practices for exceptional service delivery.
Trainer
Walt Disney World and Resorts
08.2024 - Current
- Developed and delivered training programs to enhance employee skills and knowledge.
- Assessed training needs through surveys and performance evaluations to tailor content.
- Facilitated workshops and sessions, promoting interactive learning methodologies.
- Collaborated with management to align training objectives with organizational goals.
- Created instructional materials and resources, ensuring clarity and accessibility for all learners.
- Monitored participant progress, providing feedback and support to improve outcomes.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Provided coaching and mentoring to employees.
- Trained and mentored more than 75 new personnel hired to fulfill various roles.
Education
Associate of Science - Nursing
University of Central Florida
Orlando, FL05-2027
Bachelor of Science - Biomedical Sciences
Keiser University Flagship Residential
West Palm Beach, FL05.2026
Skills
- Friendly, positive attitude
- Customer service
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
- Teamwork and collaboration
- Problem-solving
Timeline
Outdoor Vending
Walt Disney World and Resorts
08.2024 - Current
Quick Service Food Server
Walt Disney World and Resorts
08.2024 - Current
Trainer
Walt Disney World and Resorts
08.2024 - Current
Associate of Science - Nursing
University of Central Florida
Bachelor of Science - Biomedical Sciences
Keiser University Flagship Residential
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