Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
BEVERAGE DIRECTOR
Waters Restaurant
01.2022 - Current
Enhanced customer satisfaction with unique and creative drinks and drink menus tailored through orchestration by staff.
Collaborated with chefs to design wine dinners and weekly wine pairings enhancing guest experience.
Negotiated favorable contracts with vendors, securing competitive pricing on premium products.
Optimized bar layout to improve workflow efficiency without compromising aesthetics or functionality.
Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Bartender
Waters Restaurant
01.2021 - 12.2021
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
Contributed to positive work environment through effective teamwork and communication with colleagues.
Head Bartender
Mercury Chop House
06.2015 - 03.2020
Played a crucial role in the servicing of guests upon arrival, working closely with the operations team to ensure that the VIP experience is properly delivered to each and every guest
Recognized for consistently establishing rapport with customers, up-selling products and building a loyal client base
Trained new and existing employees in the art of tending an efficient bar
Assisted with all aspects of restaurant and bar management, including inventories, ordering, staff training, end of day reports, cash handling and menu development.
Lead Operator/Converting Champion
RockTenn
11.2005 - 05.2015
Monitored and controlled quality throughout production runs using advanced CNC.
Conducted statistical Process Control/Zero Defect training
Co-lead on Six Sigma projects: corrugator OEM and waste reduction
Trained over 20 operators, assistant operators and helpers in the safe operations of die cutters, flexo folder gluers, and ancillary machines used in the converting process.
Safety team member.
Performed independent audits of all departments including an ergonomics study to raise the level of safety at the loadformer position.
Skills
Inventory Management
Problem Solving
Adaptability
Extensive Wine Knowledge
Wine Pairing Recommendations
Event Coordination
References
Victoria Mbagwah, Chief Integrity Officer, Alliance, Fort Worth, TX, 469-785-0367
Michael Mrabet, Head Waiter, Mercury Chop House, Fort Worth, TX, 817-917-3436
Head of Finance and Controlling at Waters India Pvt Ltd (Waters Corporation US)Head of Finance and Controlling at Waters India Pvt Ltd (Waters Corporation US)