Kalvin Saysongkham Ram
Greenville,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service Support field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Production Quality Specialist
PL Developments Inc.
07.2024 - Current
- Improved production quality by implementing effective monitoring and evaluation systems.
- Oversaw quality control by reducing downtime to boost efficiency and revenue.
- Performed tests and inspections to conform to established standards.
- Enhanced product reliability with thorough inspection processes and timely corrective actions.
- Achieved consistent product quality by developing standardized procedures and guidelines for the production team.
Freight Broker Agent
Total Quality Logistics Inc.
11.2023 - 07.2024
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Monitored industry developments to stay informed about regulatory changes affecting the shipping landscape.
- Facilitated smooth transactions, maintaining accurate documentation for each shipment in compliance with industry regulations.
- Expanded carrier network through strategic outreach initiatives targeting reputable freight providers in various regions.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Built working relationships with clients to foster loyalty and encourage repeat business.
Customer Service Representative
LifeMD
02.2021 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MA06-2019
Skills
- Compliance awareness
- quality skills targeted in high- volume settings
- Sales proficiency
- Call control skills
- Inbound phone calls
- Customer relationship skills
- complaint resolution skills
- customer service
- customer support
Timeline
Production Quality Specialist
PL Developments Inc.
07.2024 - Current
Freight Broker Agent
Total Quality Logistics Inc.
11.2023 - 07.2024
Customer Service Representative
LifeMD
02.2021 - 11.2023
High School Diploma -
Greater Lowell Technical High School
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