Kalvin Saysongkham Ram

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

• Improved production efficiency by streamlining assembly processes and implementing innovative solutions.
• Enhanced product quality through rigorous testing and adherence to industry standards.
• Reduced equipment downtime by performing timely maintenance and troubleshooting technical issues.
• Increased overall productivity with effective time management strategies and efficient work procedures.
• Maintained accurate documentation of all production activities, ensuring traceability and accountability throughout the manufacturing process.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

• Enhanced store appearance by maintaining a clean and well-organized dairy section.
• Assisted customers with product inquiries, resulting in increased customer satisfaction.
• Contributed to an efficient inventory system by accurately tracking and reporting stock levels.
• Reduced product spoilage through careful monitoring of expiration dates and rotation practices.
• Checked food goods for quality to remove unwanted items and pack fresh goods.

• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.