Kaly Hilliard

As a PCC (Patient Care Coordinator)

• Greeted and assisted patients with check-in procedures.
• Scanned in documents (IDs, Insurance Cards), sent emails
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Answer phone calls, call patients back regarding appointments/voicemails.
• Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
• Scheduled patient appointments
• Called manufactures, checking on patient/clients repairs.
• Monitored inventory levels of supplies and devices, placed orders when necessary to prevent shortages or delays in patient care provision.
• Cleaned hearing devices
• Cleaned the office

As an Apprentice to become an HIS (Hearing Instrument Specialist)

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Greeted and assisted patients with check-in procedures.
• Scanned in documents (IDs, Insurance Cards), sent emails
• Answer phone calls, call patients back regarding appointments/voicemails.
• Scheduled patient appointments
• Called manufactures, checking on patients/clients repairs.
• Cleaned hearing devices
• Cleaned the office
• Preformed hearing test on patients/clients, made adjustments, reprogrammed hearing devices.
• Helped show patients/clients how to clean hearing devices.

• I worked as a PBX operator, and I also work front desk. I answer phone calls and make work orders for maintenance. I check-in & check-out guest that have reservation. I take in payments and handle cash when needed. I restock the front desk and make sure the reports are printed out. I make sure everything is organized and looks neat. I also sanitize the front desk throughout the day.
• Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
• Enhanced communication between departments by promptly transferring calls and providing accurate information.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.

• Teaching 3 year olds, making lesson plans, cleaning the classroom, and help where they need help at any time.
• Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Taught children to organize toys, wash hands, and share by leading by example.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
• Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
• Encouraged good behaviors using positive reinforcement methods.
• Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.

• I worked at the front desk as a reception. I handled phones calls, making appointments, helped patients with hearing aids, helped setting up events, processing payments for patients.
• Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.

• Provided homework assistance to students
• Planned games and activities in the gym or outside fro the kids to play.
• Planned crafts for kids to do around holiday times.

• Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
• Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
• Established positive communication with parents in daily conversation and formal conferences.
• Applied play-based strategies to provide diverse approaches to learning.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
• Allowed for ample outdoor discovery time in schedule each day.
• Nurtured creativity in students by incorporating arts and crafts into curriculum

• Developed positive and productive relationships with kids, parents and staff.
• Facilitated team-building exercises among participants to promote cooperation, communication skills development.
• Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
• Engaged participants in recreational activities and team-building exercises.

• Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
• Developed weekly lesson plans and activities to engage children and promote learning.
• Maintained organized, fun and interactive classroom to help children feel safe.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.