Kalyana Fulwood

Clarksville,TN

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

years of professional experience

Work History

Front Desk Concierge

Sentral Sobro

Nashville, TN

05.2023 - Current

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Maintained clean and organized front desk areas to uphold polished company image.
Provided accurate information regarding local attractions, restaurants and activities.
Managed check-in and check-out procedures for guests.

Call Center Representative

Uber Call Center

Nashville, TN

07.2019 - 06.2023

Attended telephone skills and program information training sessions to boost aptitude.
Processed debit and credit card and electronic check payments.
Assisted with accurate and satisfactory answers to their concerns
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Responded to customer calls and emails to answer questions about products and services.

Education

High school or equivalent - Nursing

Rossview High School

Clarksville, TN

03.2020

Skills

Call Management
Complaint Resolution
Brand Representation

Client Relations
Guest Services

Timeline