Goal-oriented professional with a proven track record in enhancing operational standards and employee engagement strategies. Demonstrates strong leadership skills, adept at streamlining processes, prioritizing tasks, and applying analytical thinking to solve complex issues. Years of experience contribute to a comprehensive understanding of team organization and performance optimization. Dedicated to driving continuous improvement and organizational success.
Overview
17
17
years of professional experience
Work History
Senior Business Analyst – Financial Transformation Project
QBE
New York, NY
08.2021 - Current
Demonstrated expertise in insurance lifecycle phases across P&C, reinsurance, life, and health sectors.
Drove strategy and execution for data standards, quality management, policies, and processes across organizational initiatives.
Facilitated significant changes, advancing major projects in insurance.
Demonstrated comprehensive knowledge of Client Administration and Policy Administration.
Worked on various industry products such as Majesco PAS, Majesco Billing, Guidewire Claim Center 7.0 and 10.0, and Salesforce.
Collaborated directly with senior client management, SMEs, and stakeholders to comprehend business processes.
Supported multiple bureau reports including ISO, TRIA, and Lloyd's.
Streamlined audit processes in collaboration with external auditors and senior stakeholders.
Skilled in QA, developing and reviewing test plans, requirements, cases, and both functional and UAT testing.
Executed advanced data processing workflows leveraging Azure and Databricks.
Performed technology-based projects across data governance and management consulting.
Developed comprehensive Business Requirement Documents, Functional Specification Documents, Use Cases, and solution approaches.
Performed in-depth data analysis, mapping, and documentation to ensure seamless system integration.
Led multiple project teams in both direct and matrix organizational structures.
Skilled at pinpointing stakeholders' and clients' needs.
Formulated structured plans for effective tracking and escalation of project issues.
Skilled in ensuring timely delivery, maintaining quality standards and controlling costs within projects.
Executed gap analysis to evaluate current and future state processes.
Senior Business Analyst – Finance and Budgeting for Social Welfare
City Of New York, Department of Human Resource Administration
New York, NY
08.2015 - 08.2021
Coordinated with technical team to analyze impact of data on Mapper systems.
Maintained correspondence-mapping to ensure accurate alignment of field-data and paragraph values with Document Specification Directory.
Migrated and updated data tables from Mapper database to SQL Server.
Designed comprehensive business architecture utilizing scope, process, alternatives, and risk assessments.
Facilitated the evaluation of business needs by conducting document reviews, interviews, and workshops.
Performed diverse assessments such as functional, regression, user acceptance, integration, and performance tests.
Developed comprehensible processing frameworks to convey client requirements.
Collaborated with stakeholders to ensure solutions aligned with client objectives.
Collaborated in an Agile environment leveraging SCRUM practices for effective requirement gathering and business analysis.
Facilitated recurring discussions with developers to address business requirements.
Bridged the gap between business operations and technical functionalities through effective collaboration.
Conducted application testing using design tools like Gimp.
SQL and .Net Developer
Forrest Health Care
Hauppauge, NY
09.2014 - 07.2015
Ensured alignment of client needs with development teams through effective engagement.