KALYAN S DHABBALA
Duluth,GA
Summary
Accomplished technology leader with over 20 years of digital experience, responsible for driving strategy, revenue growth (P&L), and client relationships. Skilled in creating a vision, defining business strategy, and executing the full sales cycle. Proficient in building pipelines and annual business planning. A forward-thinking delivery manager equipped to handle large-scale delivery planning and execution and demonstrated expertise in agile product development and transformationand cloud and digital transformation. known for driving sales and increasing customer engagement through a hands-on approach at each stage and experienced in training, mentoring, and motivating staff for maximum performance. Throughout my career, I have been entrusted with building technology and teams at the heart of companies—a highly motivated and results-driven leader with a rich background in global IT strategy and digital transformation.
Overview
30
30
years of professional experience
Work History
Global Delivery Manager @ Warner Bros. Discovery
TCS Limited
11.2017 - Current
- The relationship with Warner Bros. Discovery, valued at around 25 million USD annually, holds significant potential for future growth and success.
- · Collaborated with cross-functional teams to ensure project timelines and deliverables were met. Negotiated contracts and SLAs with vendors to optimize delivery costs and quality
- Improved global delivery processes by implementing efficient project management methodologies and streamlining communication channels.
- Enhanced client satisfaction with timely and accurate deliveries, establishing solid relationships with key stakeholders.
- Negotiated contracts with clients for favorable terms aligned with organizational goals, ensuring mutually beneficial agreements were reached.
- Established performance metrics and KPIs for effective evaluation of global delivery operations, leading to improved accountability and decision-making.
- Collaborated with sales and marketing teams to identify new business opportunities and expand the company's global footprint.
- Effectively managed stakeholder expectations through proactive communication and timely escalation of issues, resulting in higher client satisfaction rates.
- Identified areas of operational inefficiency through data analysis, implementing targeted solutions for long-term improvements in global delivery performance.
- Implemented risk mitigation strategies to minimize potential roadblocks in the global delivery process, resulting in fewer delays and issues.
- Mentored junior team members on best practices in global delivery management, fostering a culture of learning and growth within the organization.
- Spearheaded continuous improvement initiatives in the global delivery model, driving innovation and efficiency within the organization.
- Mentored and coached junior team members to enhance their delivery skills
- Implemented agile methodologies within the delivery process to better adapt to changing customer needs or market conditions while maintaining high-quality outcomes.
- Facilitated open lines of communication between geographically dispersed teams, promoting a unified approach towards achieving common objectives.
- · Developed and implemented strategies to streamline delivery operations and improve efficiency
- Developed a comprehensive delivery strategy, reducing costs and increasing efficiency across multiple regions.
- Managed cross-functional teams for successful project execution, ensuring adherence to quality standards and client requirements.
- Conducted regular performance reviews and provided constructive feedback to team members for continued professional development and growth.
- Standardized project documentation and reporting procedures, ensuring consistent, accurate information sharing across all levels of the organization.
Global Delivery Manager @ Agilent Technologies
TCS Limited
09.2015 - 10.2017
- Responsible for $ 22 Million per annum Managed Service Contact.
- Work in close collaboration with clients & key stakeholders to manage customer requirements & deliverables to ensure overall contractual compliance and customer satisfaction.
- Support the development and execution of an Account Strategy in collaboration with internal stakeholders.
- Understand client requirements (Technology & Domain), guide offshore to build knowledge base
- Expert in managing and maintaining strong relationships with vendors, clients and stakeholders
- Support Deliver Managers in the execution of day to day activities for multiple service engagements.
- Responsible for verifying and reporting on the financial and contractual profitability of each engagement on a weekly, monthly and quarterly basis.
- Standardized project documentation and reporting procedures, ensuring consistent, accurate information sharing across all levels of the organization.
- Effectively managed stakeholder expectations through proactive communication and timely escalation of issues, resulting in higher client satisfaction rates.
- Optimized resource allocation for projects, maximizing team productivity while maintaining budgetary constraints.
Business Relationship Manager @ Apple Inc.
TCS Limited
01.2014 - 08.2015
- Managing 28 million USD worth of relationships has led to almost 30% revenue increases in the last three financial years.
- Ensures that all processes and procedures are completed, quality standards are respected, and projects are profitable.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability.
- Led the pre-sales and delivery teams in winning multi-million dollar projects and secured deals within different groups at Apple Inc, such as iTunes, iCloud, iCloud Email, Geo Maps, Siri, & iAd.
- Effectively managing engineering teams that handle around 140 K servers, 15 K databases, 80 Petabytes of data, and related infrastructure.
- Ensure all major deliverables meet quality standards and client expectations.
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
- Delivery ownership, Customer relationship, account/revenue growth, P&L management and billing management
- Works closely with the project team to continuously monitor project status and identify potential issues and/or opportunities within or related to the project.
- Provides regular two-way communication between the client and team to strengthen team representation and set proper consumer expectations.
- Work with a resourcing group within TCS to hire resources for open requirements.
- Implemented robust risk management strategies to protect the organization from potential losses or reputational damage.
Engagement Manager @ Apple Inc.
TCS limited
04.2010 - 12.2013
- Running a team of 35 associates @ onsite and 120 associates working @offshore.
- Coordinate a cost effective plan that properly manages resource utilization.
- Enhanced client satisfaction by effectively managing cross-functional teams and delivering high-quality solutions.
- Assigning work from functional & technical perspectives.
- Client management and communication management with all stakeholders.
- Identify and mitigate risk areas and concerns.
- Liaising and interacting with Onsite/Offshore Management to resolve issues.
- Communicate and monitor scope changes, including time and cost impacts.
- Considering the existing operational process, defining the detailed scope of the engagement, and the service level agreements.
- Developing appropriate strategies for the implementation of the project.
- Resource planning, recruitment, Team ramp-up, Building team competency, Training and Mentoring.
- Consulted with teams on established best practices and process improvements.
Program Manager / SA @ Apple Inc.
TCS Limited
03.2005 - 03.2010
- ICloud / MobileMe production operations.
- Liaison between operations and engineering for product development.
- Work on infrastructure components of new projects associated with iCloud.
- Iterate repeatedly with cross functional teams to refine requirements and bring exciting new applications to production.
- Setup & configuration of storage systems (NAS/SAN).
- Used Jumpstart, Kickstart, DHCP and DNS for System Deployment.
- Deployment and management of multiple test and development systems in a laboratory environment using VMware Virtual Machines.
- Working on package and configuration management (Puppet).
- Worked on Fusion IO card (Flash memory) based databases.
- Created and maintained project documentation, including status reports, risk registers, and issue logs.
Technical PM @ GE Healthcare Technologies
TCS Limited
02.2004 - 02.2005
- Led a team of 18 associates onsite & 30 associates offshore for the deployment of the project all across EMEA locations.
- Managed cross-functional teams for successful project completion within budget and timeline constraints.
- Collaborated with stakeholders to define project requirements and create detailed project plans.
- Efficiently managed multiple concurrent projects while maintaining a strong focus on quality control and client satisfaction.
- Established strong relationships with clients, vendors, and stakeholders to facilitate smooth project execution.
- Increased stakeholder satisfaction by consistently meeting or exceeding project expectations and providing regular updates on progress.
- Developing appropriate strategies for the implementation of the project.
- Executed project risk management strategies to mitigate potential project delays and budget overruns.
- Mentored junior project team members to enhance their technical skills and career development.
- Managed vendor relationships and negotiated contracts to secure the required project resources.
- Prepared and submitted project invoices for review and approval.
Project Leader @ TCS Global Development Center
TCS Limited
10.2002 - 01.2004
- Designed and led a team of 8 members responsible for Implementation of LAN, WAN & Security for TCS Global development center LAN Implementation.
- Installation & Configuration switches (Cisco 2950 3550& 6509).
- Planning & configuring the VLANS as per the requirement of users.
- Configuration of Inter VLAN Routing & Multi Layer switching in Distribution, Core Switches, and HSRP
- Implementation and configuration of OSPF for dynamic routing between TCS locations across India & the configuration of QOS features like rate-limiting traffic shaping on routers.
- Design & implementation of security architecture and firewall positioning for the data center and the clients.
- Facilitated regular project status meetings and provided updates on progress
- Managed team meetings and discussed project's goals and objectives.
Module Leader @ Tata Teleservices Limited
TCS Limited
06.2001 - 09.2003
- Lead a team of 6 engineers who take care of LAN, Wan, & help desk activities across the entire state (Andhra Pradesh).
- Located at TTL Central Site in Hyderabad, the following is the main responsibilities: Maintained the WAN links across A.P.
- Consists of more than 10 sites with ISDN backup.
- RAD modems, Cisco 2600, &Cisco 1700 routers.
- Maintained Exchange servers, which are distributed over WAN, serve 2500 users.
- I maintained the Internet link with Alta Vista Firewall 98 for SMTP, & browsing.
- Deployed and updated Norton Antivirus for Exchange servers & at Gateway (for http &SMTP monitoring the help desk activities for 1500 users, system administration, & backup for servers).
- Hosted intranet web servers for internal applications.
Manager (Networks)
Nettlinx Ltd
01.1999 - 05.2001
- Lead a team of 8 engineers to deal with the entire network.
- Has been involved in the design and implementation of WAN and LAN solutions based on Cisco products.
- Implemented policy routing on voice over IP and NAT solutions for the entire network.
- Configured Cisco's Hardware Firewall (PIX 520) is basically used to divide the network into various zones and give permissions appropriately for security purposes.
- Configured Cisco Access servers for dial in customers.
- Also involved in the installation and maintenance of SNMP based Cisco Work 4.2(1.0) on Network Node Management.
- Responsible for maintaining the servers 24*7 online, making them highly available, and providing the customer with services all the time.
- Cross-train existing employees to maximize team agility and performance.
Network Engineer
GSL Infotech
01.1998 - 12.1998
- This project is a provider of network connectivity for five floors consisting of about 1000 network points.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- In this project, my role involves designing the network and following the structured cabling.
- Installed switches and hubs and configured the machines running on Windows NT/95 for network connectivity.
- Also provided pre-sales support in dealing with the customers in servers, networking and internet, system administration, and system maintenance in the institution.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
Sr. Hardware Engineer
ACS Technologies Ltd
07.1994 - 12.1997
- Installation and configuration of servers and all types of peripherals (modems, printers, tape drives, etc.).
- Providing on site support for Compaq servers, IBM servers, & Compaq laptops for end users.
- Conducted comprehensive failure analyses to identify root causes of hardware malfunctions, enabling effective corrective actions.
- Understanding client requirements and suggesting hardware needs like upgrades / procurement of new products.
Education
P.G.Diploma - Computer Hardware
ACS Technologies
Hyderabad, AP08.1994
Bachelor of Science - Electronics
S.V.University
Tirupathi, AP04.1994
Skills
- Client Relationship Management at VP and CIO level
- Client Liaison and relationship management
- Strategic account management
- New account acquisition and Stabilization
- Maintain existing client relationship and expand new areas
- Service Delivery of infrastructure projects
- White Space Matrix, Account mining activities, Identifying growth opportunities, Identifying risks and mitigation plan at the account level
- IT Infrastructure implementation and Project Management
- Delivery support, P&L management, and resource management
Timeline
Global Delivery Manager @ Warner Bros. Discovery
TCS Limited
11.2017 - Current
Global Delivery Manager @ Agilent Technologies
TCS Limited
09.2015 - 10.2017
Business Relationship Manager @ Apple Inc.
TCS Limited
01.2014 - 08.2015
Engagement Manager @ Apple Inc.
TCS limited
04.2010 - 12.2013
Program Manager / SA @ Apple Inc.
TCS Limited
03.2005 - 03.2010
Technical PM @ GE Healthcare Technologies
TCS Limited
02.2004 - 02.2005
Project Leader @ TCS Global Development Center
TCS Limited
10.2002 - 01.2004
Module Leader @ Tata Teleservices Limited
TCS Limited
06.2001 - 09.2003
Manager (Networks)
Nettlinx Ltd
01.1999 - 05.2001
Network Engineer
GSL Infotech
01.1998 - 12.1998
Sr. Hardware Engineer
ACS Technologies Ltd
07.1994 - 12.1997
P.G.Diploma - Computer Hardware
ACS Technologies
Bachelor of Science - Electronics
S.V.University
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