Kalyn Byles

Lead Pharmacy Technician

Cvs/Pharmacy

Humble , TX

04.2015 - Current

Assisted in the development and implementation of pharmacy services.
Worked with insurance companies to process claims, resolve problems and update incorrect/outdated processing information.
Established and updated patient profiles, medications, and insurance details.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Received, reviewed, dispensed and labeled over 500 prescriptions daily.
Ordered, labeled and counted stock of medications and entered inventory data into computer.
Prepared and processed medical insurance claim forms and records.
Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Received written prescription or refill requests, verifying information for completeness and accuracy.
Maintained accurate patient records and updated prescription information as needed.
Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
Resolved problems relating to billing issues or incorrect medications dispensed.
Interpreted physician's instructions accurately when preparing prescriptions.
Worked with insurance companies to process claims, resolve problems, and obtain payments.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Processed insurance claims and resolved issues with coverage and payment.
Led a team of pharmacy technicians, providing training and supervision.
Developed and maintained positive relationships with patients and healthcare providers.
Addressed and resolved patient complaints and concerns.
Trained new technicians in pharmacy procedures and customer service.
Coordinated with healthcare providers to clarify prescription orders.
Implemented cost-saving measures to reduce inventory expenses.
Provided exceptional customer service, ensuring patient satisfaction and loyalty.
Answered telephones to respond to questions or requests.
Coordinated workflow to ensure timely and accurate medication dispensing.
Entered prescription information into computer databases.
Handled customer complaints regarding medications or services provided by the pharmacy department.
Reviewed, coded, and submitted claims to insurance companies and government payers.
Resolved billing discrepancies with insurance companies and patients.
Responded promptly to customer inquiries regarding billing disputes or discrepancies.
Took billing calls, questions and concerns from patients and third party carriers.

Summary

Overview

Work History

Lead Pharmacy Technician

Education

Licensed Pharmacy Technician -

High School Diploma -

Skills

Timeline

Lead Pharmacy Technician

Licensed Pharmacy Technician -

High School Diploma -

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