Kalyn Hart
Colorado Springs,CO
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly motivated and detail-oriented management professional with experience in records management, Microsoft Office, leading administrative operations and providing excellent customer service. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Office Manager
Woven Care
01.2023 - Current
- Responsible for managing strategy and day-to-day operations of department of 14 individuals across 11 clinics.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Fostered culture of innovation and creativity within team, leading to improved problem-solving capabilities and enhanced outcomes.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Served as a liaison between departments to facilitate cross-functional collaboration on quality management projects.
- Conducted root cause analyses to identify issues affecting patient outcomes, developing targeted interventions for resolution.
- Improved patient outcomes by implementing evidence-based quality improvement initiatives.
- Developed performance measurement tools that allowed real-time tracking of progress towards established goals.
Patient Coordinator
Woven Care
11.2021 - 01.2023
- Collaborated with clinical 18 staff members to improve care coordination and maintain efficient daily operations within facility.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Facilitated communication between patients and various departments and staff.
- Contributed to a positive atmosphere within clinic by maintaining professional demeanor and compassionate attitude towards all patients.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Promoted culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Verified insurance eligibility and coverage for patients.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Cashier Team Lead
Academy Sports
01.2014 - 09.2015
- Responsible for managing the checkout area and providing customer service.
- Set up new sales displays each week with fresh merchandise.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Used POS system to enter orders, process payments and issue receipts.
- Quickly and accurately counted drawers at start and end of each shift.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Prepared daily sales reports for management review, highlighting key insights to drive future improvements in store performance.
Customer Service Representative
Eye Care Associates NC
12.2012 - 01.2014
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Verified insurance eligibility and coverage for patients.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Met customer call guidelines for service levels, handle time and productivity.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Receptionist/Veterinary Technician Assistant
Six Forks Animal Hospital
01.2012 - 07.2013
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Organized, maintained and updated information in computer databases.
- Enhanced patient care by assisting with medical procedures, including administering medications and vaccinations.
- Maintained inventory levels of medical supplies, reducing stock shortages and ensuring timely delivery of necessary items for patient care.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Lead Customer Service Associate
Bed Bath & Beyond
06.2011 - 12.2012
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and provided backup support for organizational leadership.
- Optimized workflows through continuous process improvement efforts, enhancing operational efficiency.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Actively participated in company-wide initiatives designed to enhance workplace culture and promote employee engagement.
Shift Manager
Burger King
01.2009 - 06.2011
- Managed shift operations in restaurant.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Oversaw food preparation and monitored safety protocols.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
Education
MBA - Health Administration
Colorado Technical University
Colorado Springs, CO11.2022
BBA - Health Administration
Colorado Technical University
Colorado Springs, CO09.2021
Skills
- Attention to Detail
- Patient Relations
- Tableau
- Microsoft Office
- Time Management
- Professional Communication
- Administration
- Easily Adaptable
- Project Management
- Team Leadership
- Critical Thinking
- Change Management
Certification
- HIPAA Professional (HIPAAP), HIPAA Exams, 285444
- Basic Life Support (BLS), American Heart Association, 235414018304, 02/2023-02/2025
Timeline
Regional Office Manager
Woven Care
01.2023 - Current
Patient Coordinator
Woven Care
11.2021 - 01.2023
Cashier Team Lead
Academy Sports
01.2014 - 09.2015
Customer Service Representative
Eye Care Associates NC
12.2012 - 01.2014
Receptionist/Veterinary Technician Assistant
Six Forks Animal Hospital
01.2012 - 07.2013
Lead Customer Service Associate
Bed Bath & Beyond
06.2011 - 12.2012
Shift Manager
Burger King
01.2009 - 06.2011
MBA - Health Administration
Colorado Technical University
BBA - Health Administration
Colorado Technical University
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