Kalyn Lemily
Citra,FL
Summary
Adept at enhancing recruitment strategies and talent acquisition, I significantly improved employee retention rates at Phalanx Protection Worldwide. My expertise in applicant tracking systems and interviewing skills, coupled with a knack for problem-solving, has filled numerous vacancies efficiently. My approach not only meets but exceeds employer expectations, fostering a robust hiring process.Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Recruitment Manager
Phalanx Protection Worldwide
03.2023 - Current
- Analyzed recruitment metrics regularly to identify areas of opportunity for improvement, implementing necessary adjustments to enhance overall performance.
- Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
- Developed comprehensive job descriptions for various positions, attracting high-quality candidates and ensuring a smooth onboarding process.
- Created a positive candidate experience by maintaining transparent communication and providing timely feedback throughout the recruitment process.
- Optimized onboarding processes by tailoring orientation programs specific to new hire roles, enhancing overall initial experiences with the company.
- Designed, developed, and implemented successful recruitment process to fill more than [Number] vacancies each year.
- Maintained up-to-date knowledge of industry trends and employment legislation changes, ensuring compliance throughout the hiring process.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Streamlined the recruitment process by implementing a centralized applicant tracking system, reducing time-to-hire and improving candidate experience.
- Customized wording of job profiles, social media techniques, and website subscriptions.
- Promoted continuous improvement by soliciting feedback from candidates and hiring managers post-hire, identifying opportunities to enhance recruitment process.
- Initiated referral program that significantly increased quality and fit of new hires by leveraging existing workforce's network.
- Improved candidate experience by establishing consistent communication protocol, ensuring timely updates throughout selection process.
Bartender
The Beach Ocala
05.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Veterinary Assistant
Humane Society of North Central Florida
07.2021 - 04.2022
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Groomed and bathed animals to maintain hygiene and appearance.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Assisted senior staff with blood analyses and physical assessments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
- Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
- Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
- Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
- Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
- Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
- Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
Equine Specialist
Ocala Equine Hospital
01.2019 - 04.2021
- Enhanced horse performance by implementing customized training programs tailored to individual needs.
- Facilitated smooth transitions during changes in ownership or training environments by carefully managing acclimation processes for both horses and owners alike.
- Collaborated with veterinarians to develop optimal nutrition plans, improving overall health and well-being of the horses.
- Providing daily care for animal.
- Prepping for surgery, and assisting veterinarian
- Communicating plan of care for the animal to clients.
- Recording data, changes, and care plan actions.
Sales Associate
Wild Horses Botique
01.2013 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Education
High School Diploma -
Ocala Christian Academy
Ocala, FL05-2013
Skills
- Talent Acquisition
- Recruitment Strategies
- Social Media Recruiting
- Recruitment planning
- Applicant tracking systems proficient
- Applicant Tracking Systems
- Onboarding Process Management
- Interviewing abilities
- Interviewing skills
- Candidate Sourcing
- Problem-Solving
- Recruitment and hiring
- Employee Relations
- Client Communication
- Cleaning and sanitizing
- Patient restraint
- Animal Safety
- Medication Administration
- Appointment Scheduling
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Networking
Timeline
Recruitment Manager
Phalanx Protection Worldwide
03.2023 - Current
Veterinary Assistant
Humane Society of North Central Florida
07.2021 - 04.2022
Bartender
The Beach Ocala
05.2020 - Current
Equine Specialist
Ocala Equine Hospital
01.2019 - 04.2021
Sales Associate
Wild Horses Botique
01.2013 - 04.2021
High School Diploma -
Ocala Christian Academy
Similar Profiles
Sikandar KhanSikandar Khan
Armed Special Police Officer at Phalanx Protection WorldwideArmed Special Police Officer at Phalanx Protection Worldwide
Julio BocanegraJulio Bocanegra
Executive Protection Agent at Phalanx Protection World WideExecutive Protection Agent at Phalanx Protection World Wide
Tracy PrattTracy Pratt
Community Health Worker at Phalanx Family ServicesCommunity Health Worker at Phalanx Family Services