Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

KALYN PICKERING

Kellyville,OK

Summary

Dynamic Medical Practice Manager with a proven track record at Utica Park Clinic, excelling in operational efficiency and healthcare compliance. Skilled in budget management and fostering employee relations, I successfully implemented policies that led to improved patient satisfaction and streamlined practice workflows, enhancing overall team performance and service delivery.

Healthcare professional prepared to excel in managing medical practices through efficient operational oversight and patient care optimization. Known for fostering team collaboration and driving results, with a strong focus on adaptability and reliability. Skilled in healthcare administration, regulatory compliance, and team leadership.



Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Practice Manager

Utica Park Clinic
02.2022 - Current
  • Ordered all office supplies and kept a check on inventory levels.
  • Conducted regular staff meetings to facilitate open communication channels among team members, leading to improved collaboration and problem-solving.
  • Oversaw daily operations of the medical practice, such as staffing schedules, inventory management, and office upkeep, ensuring an organized work environment conducive to efficiency and patient satisfaction.
  • Addressed and remedied all patient or team member issues.
  • Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
  • Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
  • Handled job duties for staff members who were unavailable or out of the office.
  • Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
  • Managed 15 employees with various personalities and from different cultures for a large 6-physician practice.

Practice Manger

OSU Medical Center
02.2015 - 02.2022
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice’s mission and values.
  • Managed multiple specialties, including pulmonology, nephrology, orthopedics, urology, and pain management
  • Supervised a team of 10 office personnel.

Medical Practice Manager/Medical Assistant

Main Street Family Clinic
01.2014 - 02.2015
  • Ordered all office supplies and kept a check on inventory levels.
  • Oversaw daily operations of the medical practice, such as staffing schedules, inventory management, and office upkeep, ensuring an organized work environment conducive to efficiency and patient satisfaction.
  • Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
  • Assisted with regulatory issues such as compliance.
  • Roomed patients, including vital signs and chief complaint
  • Drew blood
  • Ran in-house testing, such as strep, flu, and also spinning all blood samples and packaging them for lab pick up

Assistant Hotel Manager

Super 8 Motels
06.2010 - 01.2015
  • Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
  • Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
  • Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
  • Facilitated open lines of communication between staff members across various departments for smooth collaboration.
  • Streamlined front desk operations for improved efficiency and enhanced guest experiences.
  • Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
  • Developed strong working relationships with vendors to ensure timely deliveries and cost-effective pricing.
  • Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
  • Oversaw day-to-day operations of 47-room hotel with staff of 9 employees.

Education

Some College (No Degree) - General Studies

St Gregory's University
Shawnee, OK

Associate of Science - Psychology

University of Phoenix
Tempe, AZ

No Degree - Organizational Leadership

Tulsa Tech
Tulsa, OK

Skills

  • Management of practice operations
  • Policy development
  • Personnel oversight
  • Healthcare compliance management
  • Onboarding training
  • Data-driven performance assessment
  • Inventory management
  • Budget management
  • Selecting healthcare professionals
  • Performance evaluation

Accomplishments

Received Employee of the Month recognition while employed with OSU Medical Center

Received excellent employee evaluations every year of employment with every employer

Certification

  • Leadership, Utica Park Clinic - completed 10-week course in 2024

Interests

  • Animal Care
  • Playing any type of sport
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Youth Development Programs
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • I enjoy helping others and giving back to the community
  • Photography
  • Genealogy
  • Volunteering with youth sports programs as a coach

Timeline

Medical Practice Manager

Utica Park Clinic
02.2022 - Current

Practice Manger

OSU Medical Center
02.2015 - 02.2022

Medical Practice Manager/Medical Assistant

Main Street Family Clinic
01.2014 - 02.2015

Assistant Hotel Manager

Super 8 Motels
06.2010 - 01.2015

Some College (No Degree) - General Studies

St Gregory's University

Associate of Science - Psychology

University of Phoenix

No Degree - Organizational Leadership

Tulsa Tech

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