Kalyn Smith
Newport News,Virginia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Specialist I. Virtual Service
ADT Security
Newport News, VA
04.2024 - Current
- Monitored security systems for suspicious activity and responded accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Provided technical support services to customers via phone or email communication.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Monitored security cameras for suspicious activity and reported any incidents to the appropriate personnel.
- Assisted with investigations by providing surveillance footage as evidence.
- Interacted professionally with customers and visitors in order to ensure their safety.
- Assisted in maintaining perimeter fencing around the premises for added security measures.
- Assisted with programming new and re programming old equipment when needed.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
CLAIMS AND MEDICAL REPRESENTATIVE II
Anthem Health Keepers
Richmond, Virginia
08.2022 - Current
- Corresponded with insured or agent to obtain information or inform of account status or changes
- Provided quality customer service to insured throughout claims process to deliver timely service to customers
- Examined claims, records and procedures to notify approval of coverage
- Maintained confidentiality of patient finances, records and health statuses
- Assisted claimants, providers and clients with problems or questions regarding claims
- Prepared and reviewed insurance-claim forms and related documents for completeness
- Delivered quality customer service to insured
- Checked documentation for appropriate coding, catching errors and making revisions
- Organized information by using spreadsheets or word processing applications
- Handled modification and updating of policies
- Followed up with customers on unresolved issues
- Verified client information by analyzing existing evidence on file
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
COMMERCIAL ALARM MONITORING
ADT Security
Norfolk, VA
09.2021 - 08.2022
- Handling inbounds, outbound and trouble calls
- Increased customer satisfaction by resolving issues
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed and maintained courteous and effective working relationships
- Evaluated performance indicators to assess security control quality
- Monitored alarms (burglary, fire, medical etc.)
- Dispatched police and fire departments
- Surveillance commercial accounts such as stores and businesses.
APPLE SPECIALIST REPRESENTATIVE
Apple
Newport News, VA
07.2019 - 09.2020
- Answered user inquiries to resolve Apple technology software or hardware operation problems
- Troubleshoot clients with Apple products issues
- Installed and performed minor repairs to hardware or software equipment
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems
- Maintained audit trail and statistical records of problems and conditions reported by client
- Performed variety of clerical and administrative duties
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Evaluated software or hardware to recommend improvements or upgrades
- Maintained records of data communication transactions, problems and remedial actions or installation activities
- Read technical manuals and attended seminars to maintain knowledge of hardware and software.
ADMINISTRATIVE ASSISTANT
Hampton University
Hampton, VA
08.2016 - 06.2019
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Prepared and prioritized calendars and correspondence
- Responded effectively to sensitive inquiries or complaints
- Utilized editing programs to proofread content for typo-free emails, memos and documentation
- Assisted in scheduling appointments and meetings
- Composed, edited and typed memos and reports with job-related software
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Organized office documentation, maximizing efficiency and increasing productivity.
Education
Some College (No Degree) - Business Administration
University of Phoenix
05.2025
Skills
- Communication (Written and Verbal)
- Microsoft Office
- Insurance Claim Forms
- Data Entry
- Time Management
- Monitoring Systems
- Customer Account Review
- Problem-Solving
- Team Player
- Customer Relations
- Critical Thinking
- Quality Assurance
- Root Cause Analysis
- Emergency Response
- System installations
- Task Prioritization
Timeline
Specialist I. Virtual Service
ADT Security
04.2024 - Current
CLAIMS AND MEDICAL REPRESENTATIVE II
Anthem Health Keepers
08.2022 - Current
COMMERCIAL ALARM MONITORING
ADT Security
09.2021 - 08.2022
APPLE SPECIALIST REPRESENTATIVE
Apple
07.2019 - 09.2020
ADMINISTRATIVE ASSISTANT
Hampton University
08.2016 - 06.2019
Some College (No Degree) - Business Administration
University of Phoenix
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