KALYN SMITH
Newport News,USA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Advanced Retention Care Team Specialist III
ADT security
01.2025 - 07.2025
- Implemented retention strategies that improved customer satisfaction scores, leading to enhanced loyalty and reduced churn rates.
- Credits for customers , such as down time and compensation
- Schedule customers and transfer to proper guidance
- Reduce and lock rates for customers to keep billing in tack
- Analyzed retention metrics to refine strategies, resulting in noticeable improvements in customer engagement and reduced churn.
- Coordinated with various departments to implement effective billing solutions, ensuring accuracy and customer trust.
Specialist I, Virtual Service
ADT Security
Newport News, VA
04.2023 - 01.2025
- Assisted with customer requests and answered questions to improve satisfaction.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Provided technical support services to customers via phone or email communication.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Monitored security cameras for suspicious activity and reported any incidents to the appropriate personnel.
- Assisted with investigations by providing surveillance footage as evidence.
- Assisted in maintaining perimeter fencing around the premises for added security measures.
- Assisted with programming new and reprogramming old equipment when needed.
Claims and Medical Representative II
Anthem Health Keepers
Richmond, VA
08.2022 - 12.2022
- Provided quality customer service to insured throughout claims process to deliver timely service to customers.
- Examined claims, records and procedures to notify approval of coverage.
- Maintained confidentiality of patient finances, records and health statuses.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Handled modification and updating of policies.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Commercial Alarm Monitoring
ADT Security
Norfolk, VA
09.2021 - 08.2022
- Monitored alarms (burglary, fire, medical etc.).
- Dispatched police and fire departments.
- Surveillance commercial accounts such as stores and businesses.
School Age Program
City of Hampton
Newport News, VA
07.2018 - 09.2020
- Facilitated engaging activities for school-age children, fostering a positive environment that enhanced social skills and teamwork.
- Implemented structured lesson plans that led to measurable improvements in children's learning outcomes and overall engagement.
- Coordinated with staff to develop and execute recreational programs, strengthening community ties and encouraging family participation.
- Cultivated a nurturing atmosphere, positively impacting children's confidence and motivation through supportive interactions.
- Implemented interactive activities that increased children's engagement, leading to noticeable improvements in participation rates.
- Partnered with educators to design inclusive programs, enhancing community involvement and strengthening family connections.
Administrative Assistant
Hampton University
Hampton, VA
08.2016 - 06.2019
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Prepared and prioritized calendars and correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Assisted in scheduling appointments and meetings.
- Composed, edited and typed memos and reports with job-related software.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Organized office documentation, maximizing efficiency and increasing productivity.
Education
Forensic Psychologist -
University Of Phoenix
Tempe, AZ05-2021
Skills
- Communication
- Microsoft Office
- Data Entry
- Time Management
- Problem Solving
- Customer Service
- Critical Thinking
- Quality Assurance
- Emergency Response
- System Installation
- Technical Support
- Security Systems
- Insurance Claims
- Administrative Support
Timeline
Advanced Retention Care Team Specialist III
ADT security
01.2025 - 07.2025
Specialist I, Virtual Service
ADT Security
04.2023 - 01.2025
Claims and Medical Representative II
Anthem Health Keepers
08.2022 - 12.2022
Commercial Alarm Monitoring
ADT Security
09.2021 - 08.2022
School Age Program
City of Hampton
07.2018 - 09.2020
Administrative Assistant
Hampton University
08.2016 - 06.2019
Forensic Psychologist -
University Of Phoenix
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