Summary
Overview
Work History
Education
Skills
Certification
Projects & Extracurricular Activities
Languages
Timeline
Generic

Kalyn Sweeney

Cleveland,OH

Summary

Experienced professional with a strong background in customer service and communications. Demonstrated ability to efficiently and effectively master any task. Highly versatile and well-rounded individual.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Promotions & Events Associate

JACK Cleveland Casino
08.2023 - Current
  • Executes promotions, assisting patrons participating in promotions by co-managing programs, distributing gifts, and aiding with any task regarding a promotion.
  • Prepares promotion areas for promotions and events.
  • Ensures collateral material for promotions and events are displayed prior to, and recovered at the conclusion of, each project.

Receptionist-Guest Service Associate

European Wax Center
07.2021 - 05.2023
  • Greet guests using interpersonal communication skills to facilitate services or products needed and completing transactions by entering data into the POS system
  • Assist in guests overall experience during appointments, ensuring interactive and informative guests experience
  • Assist in POS telephone systems by handling inbound and outbound calls and voicemails
  • Assist in communication and customer service for center manager and wax specialists, including addressing any dissatisfaction or conflicts
  • Book reservations using corporate base POS systems
  • Process customer account payments utilizing POS system technology
  • Assist with inventory responsibilities
  • Educate guests on the benefits of waxing and our wax package promotions and products
  • Maintaining a clean, tidy, safe, fun, upbeat environment

Retail Associate

Marshall's
Warrensville Heights, OH
02.2022 - 08.2022
  • Role models established customer experience
  • Supports and embodies a positive store culture
  • Accurately rings customer purchases/returns and counts change
  • Promotes credit and loyalty programs during customer
  • Follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Participates in safety awareness and maintenance of a risk-free environment

Direct Care Professional

JayStarr Homes
Garfield Height, United States
09.2021 - 02.2022
  • Providing assistance, company, and comfort to immobile, ill, or frail clients.
  • Administering medicine and treatments as prescribed by healthcare providers.
  • Monitoring the physical, mental, and emotional conditions of clients and reporting changes to designated parties.
  • Assisted clients in developing daily living skills, such as hygiene, cooking, and laundry.
  • Running errands, including shopping for groceries, and basic household items.
  • Accompanying clients on trips, such as medical appointments.
  • Maintaining a clean, tidy, and safe environment.

Informal Recreation Student Assistant/Receptionist

The University of Akron Student Recreation & Wellness Services
Akron, United States
02.2021 - 05.2021
  • Demonstrate strong customer service to all of our patrons
  • Maintain a clean and safe environment for patrons
  • Monitor patron flow in and out of the facilities including proper check in procedures
  • Oversee all equipment rentals using CSI Software
  • Assist with game rotation on courts
  • Support day-to-day operations and event set-up/tear-down
  • Enforce facility policy and procedure
  • Respond appropriately with Building Emergency Response Protocol (BERP) and report as required
  • Provide feedback in a constructive manner and document any concerns for supervisors
  • Assist with area setup and equipment inventory

Shift Supervisor

Robeks Juice, Harvard Park Plaza
10.2018 - 01.2021
  • Oversee staff operations and enforce company policies.
  • Open and close the store, and accurately count the register drawers.
  • Handling and operating the company's POS system.
  • Maintaining a positive attitude and delivering great customer service.
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.

Education

AP & Honors High School student -

Cleveland Early College High School
Cleveland, OH
05.2020

Some College (No Degree) - Journalism & Promotional Communication

Cleveland State University
Cleveland, OH

Skills

  • Adaptability
  • Collaboration
  • Leadership
  • Problem solving
  • Teamwork and cooperation
  • Strong work ethic
  • Self-motivation
  • Customer service
  • Communication
  • Attention to detail
  • Prioritizing
  • Dependability
  • Punctuality
  • Phone etiquette
  • First aid and safety
  • Client Care
  • Compassionate Caregiving
  • Medication Administration

Certification

  • Medication Passing Certificate
  • CPR Certificate

Projects & Extracurricular Activities

  • Black Student Union President, CSU 2023/Current
  • Him & Me Father Daughter Dance 2018/2019/2023 - Volunteer coordinator
  • The Purpose Room Coordinator- An all women's conference, enabling and strengthening knowledge, confidence, and empowerment.,
  • Alive on Purpose Suicide Prevention Group- Connecting with other girls in my school and community; safe space for girls in need.,
  • John Hay Cares- working with kids/ kids with disabilities to ensure that they understand the holiday meanings and spirit.
  • Freshman Residency- A leader to incoming freshmen, informing them of our school's goals, mantras, and policies.

Languages

English

Timeline

Promotions & Events Associate

JACK Cleveland Casino
08.2023 - Current

Retail Associate

Marshall's
02.2022 - 08.2022

Direct Care Professional

JayStarr Homes
09.2021 - 02.2022

Receptionist-Guest Service Associate

European Wax Center
07.2021 - 05.2023

Informal Recreation Student Assistant/Receptionist

The University of Akron Student Recreation & Wellness Services
02.2021 - 05.2021

Shift Supervisor

Robeks Juice, Harvard Park Plaza
10.2018 - 01.2021

AP & Honors High School student -

Cleveland Early College High School

Some College (No Degree) - Journalism & Promotional Communication

Cleveland State University

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Kalyn Sweeney