Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kalynda Berry

Huntsville,AL

Summary

Accomplished Wireless Consultant with 1 years building and maintaining invaluable network infrastructures. Versed in all emerging WAN and telecommunications technologies. Skilled at optimizing on-site and networked equipment to meet customer throughput and performance metrics without exceeding budgetary goals. Versatile Wireless Specialist comfortable managing everything from modest smartphone fleet deployments to multi-site WAN installations. Incorporates deep network engineering expertise to reach desired performance thresholds within customers' unique means. Excels at designing customized, wholistic wireless network infrastructure frameworks.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Wireless Specialist

TROC Global
07.2022 - 08.2023
  • Identified opportunities to improve wireless device performance by introducing new hardware or software updates.
  • Performed initial client consultations, defining wireless implementation priorities and strategies for cell phone technology.
  • Performed post-installation inspections to verify hardware and software performance metrics met with customer requirements.
  • Authored network requirement parameters needed for clients to reach prescribed performance goals.
  • Recorded customer feedback for incorporation into future wireless deployment activities.
  • Recommended appropriate system based on customers' specific networking needs.
  • Designed test plans to maintain connectivity across WAN installations, optimizing uptime strategies to minimize service disruptions.
  • Performed in-store product demonstrations at assigned events.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Family Assistance Specialist

Jefferson County Human Services
08.2019 - 04.2020
  • Collaborated with families to assist in growth, development and education to increase potential.
  • Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
  • Visited homes of families and maintained appropriate contact as directed by agency procedures.
  • Identified available community resources and programs for families of disabled children.
  • Documented data and completed accurate updates to case records.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
  • Lead individualized and group counseling sessions with children and families.

Remote Healthcare Call Center Associate

Alorica
06.2018 - 06.2019
  • Assisted customers by answering questions and responding to inquiries.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer requests for products, services, and company information.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Maintained user account data by initiating account access and establishing in database.

Education

Bachelor of Science - Animal Bio-health Sciences

Alabama A & M University
Normal, AL
05.2025

High School Diploma -

Benjamin Russell High School
Alexander City, AL
05.2016

Skills

  • Wireless Network Analysis
  • Wireless Network Design
  • Wireless Hardware Installation
  • Telecom Architecture
  • Cash Handling
  • Retail Merchandising
  • Inventory Management
  • Customer Assistance

Certification

  • Laboratory Assistant Training - 6 months
  • Certified Social Worker

Timeline

Certified Wireless Specialist

TROC Global
07.2022 - 08.2023

Family Assistance Specialist

Jefferson County Human Services
08.2019 - 04.2020

Remote Healthcare Call Center Associate

Alorica
06.2018 - 06.2019

Bachelor of Science - Animal Bio-health Sciences

Alabama A & M University

High School Diploma -

Benjamin Russell High School

Similar Profiles

CREATE PROFILE
Kalynda Berry