Kalynn Cooper

• Oversee daily front office operations including phone, email, and in-person communication—creating a welcoming brand experience for all stakeholders.

• Lead enrollment and registration using Aries and Infinite Campus, ensuring seamless user data management and document collection.

• Manage and update school website content and design layout, improving digital presence and usability.

• Create and post content for school social media accounts, increasing engagement and community awareness.

• Coordinate in-person school tours and represent the school during enrollment events—strong public relations and presentation skills.

💡Updated Skills

• Digital Content Creation (Web & Social)

• Social Media Management (Instagram, Facebook)

• Website Redesign & Maintenance (CMS familiarity)

• CRM/Student Info Systems: Infinite Campus & Aries

• Copywriting for Email, Social, and Web

• Google Workspace & Microsoft Office

• Customer Service & Receptionist Duties

• Event Coordination & School Tours

• Strong Verbal & Written Communication

• Attention to Detail & Multitasking

• Front Desk Operations & Administrative Support

• Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
• Increased communication between staff, students, and parents by serving as a liaison to address concerns and resolve conflicts.
• Ensures any student who is experiencing homelessness is identified, enrolled in school, and helps them receive all eligible services to facilitate student academic success.
• Collaborated with teachers to identify struggling students and provide targeted interventions for academic improvement.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.