Kalynn Felts
Apple Valley,CA
Summary
Accomplished and customer-oriented professional with a knack for creating a welcoming atmosphere and efficiently handling various business needs. Demonstrated expertise in managing server loads, kitchen output, and customer preferences, enabling me to thrive in fast-paced settings. Adept at leading teams and overseeing operations, consistently achieving objectives through collaboration and adaptability. Skilled in conflict resolution, process enhancement, and cultivating a positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavior Interventionist
Collabrative Autism Managment Program
04.2024 - Current
- Maintained records of ongoing assessments and documentation of updates.
- Evaluated progress regularly, adjusting intervention plans as needed to ensure continuous improvement in client behavior.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
Hostess
Oggispizzaandbrewingco
05.2021 - 04.2024
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed team of six employees to maintain smooth-running operations of shop floor.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Answered phone calls to take orders, give information and document reservations.
Lift Operator
Snow Summit Ski Resort
11.2022 - 02.2023
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
- Consistently adhered to all safety protocols, ensuring the well-being of guests at all times during their use of the lifts.
- Responded to emergencies in calm and helpful way.
- Learned and enforced lift rules, policies and procedures.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
Education
High School Diploma -
Apple Valley High School
Apple Valley, CA05.2022
Skills
- First-aid and CPR
- Warm and Welcoming
- Time Management and Prioritization
- Attention to Detail
- Flexible and Adaptable
- Escalation management
- Customer service and satisfaction
- Scheduling
Certification
- CPR certification HSI 04/5/2023-04/2025
Timeline
Behavior Interventionist
Collabrative Autism Managment Program
04.2024 - Current
Lift Operator
Snow Summit Ski Resort
11.2022 - 02.2023
Hostess
Oggispizzaandbrewingco
05.2021 - 04.2024
- CPR certification HSI 04/5/2023-04/2025
High School Diploma -
Apple Valley High School
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