Dynamic administrative professional with a proven track record at United Refrigeration and Air Conditioning, excelling in customer service and data management. Recognized for enhancing operational efficiency and fostering strong client relationships. Proficient in Microsoft Excel and dedicated to delivering exceptional support while maintaining confidentiality and organization.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
United Refrigeration and Air Conditioning
06.2012 - 08.2025
Coordinated office activities, ensuring efficient communication between departments.
Prepared and maintained accurate records and documentation for various projects.
Assisted in processing purchase orders and tracking inventory levels effectively.
Increased customer satisfaction through timely response to inquiries.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Ensured prompt vendor payments through improved invoice processing procedures.
Oversaw inventory levels and initiated supply orders.
Conducted research on parts and availability to bid out repairs to customers.
Head Hostess
Dennys Restaurant
01.2012 - 06.2013
Supervised daily operations, ensuring optimal efficiency in guest seating and service flow.
Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
Streamlined the seating process for increased efficiency and reduced wait times for guests.
Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.