Kalynn Kaahanui-Kapu
Honolulu
Summary
Dynamic Senior Lead at Old Navy with a proven track record in enhancing customer experiences and driving team performance. Skilled in operational excellence and problem-solving, I foster a culture of teamwork and accountability, consistently achieving high conversion rates and maintaining visual standards. Committed to delivering exceptional service and ensuring compliance with safety protocols.
Overview
1
1
year of professional experience
Work History
Senior Lead
Old Navy
03.2025 - Current
- 1. Leadership & Team DevelopmentSupport the leadership team by supervising daily store operations and driving team performance.
Act as the Leader on Duty when management is not present, ensuring a smooth and productive work shift.
Coach, develop, and inspire associates to deliver consistent, high-quality service.
Foster a culture of belonging, accountability, and teamwork in alignment with Old Navy values.
2. Customer ExperienceEnsure every customer receives an exceptional shopping experience through active engagement and problem-solving.
Lead by example in delivering friendly, helpful, and efficient service.
Ensure the store is clean, well-organized, and visually appealing at all times.
3. Operational ExcellenceOversee daily store activities including opening and closing procedures, cash handling, and task execution.
Support merchandise flow, shipment processing, and product placement to maintain visual standards.
Maintain awareness of store metrics such as sales goals, conversion, and productivity, taking action to improve performance.
Maintain an excellent conversion rate by consistently signing up customers for the old navy credit card and other loyalties.
4. Safety & ComplianceEnsure compliance with company policies, safety standards, and loss prevention protocols.
Provide guidance to team members during emergencies or high-stress situations.
Promote a safe and respectful environment for both employees and customers.
Education
High School Diploma -
Mid-Pacific Institute
Honolulu, HI05.2024
Skills
- Please provide the details of your previous job experience and your recent job title so that I can generate a customized list of essential resume skills for you
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- Problem resolution
Timeline
Senior Lead
Old Navy
03.2025 - Current
High School Diploma -
Mid-Pacific Institute