Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Work Availability
Timeline
Hi, I’m

Kalynne Balderas

Gaffney,SC
The best and safest thing is to keep a balance in your life, acknowledge the great powers around us and in us. If you can do that, and live that way, you are really a wise man.
Euripides

Summary

My name is Kalynne I’m a 33 year old single mother. I have worked in many office environments and know my way around them pretty well I’m a fast learner. I believe I can handle customers with the upmost respect no matter what the situation may be when I have a test to complete at work I completed in a timely manner, but I also take my time and do my work, right

Overview

18
years of professional experience

Work History

Abbott Farms

Customer Service and Sales Rep
04.2005 - 05.2010

Job overview

  • Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Developed strong rapport with customers and created positive impression of business.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Created and maintained detailed database to develop promotional sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Trained new personnel regarding company operations, policies and services.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided primary customer support to internal and external customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Sought ways to improve processes and services provided.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Delivered prompt service to prioritize customer needs.
  • Implemented and developed customer service training processes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Identified issues, analyzed information and provided solutions to problems.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Applied effective time management techniques to meet tight deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Delivered services to customer locations within specific timeframes.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Managed timely and effective replacement of damaged or missing products.
  • Answered constant flow of customer calls with minimal wait times.
  • Cross-trained and provided backup support for organizational leadership.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Tracked customer service cases and updated service software with customer information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Cross-trained and backed up other customer service managers.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed and updated databases to handle customer data.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Trained staff on operating procedures and company services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.

Axcess Healthcare

Healthcare Assistant
07.2017 - 10.2021

Job overview

  • Demonstrated professionalism through punctuality, attention to detail, and consistent provision of quality patient care.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Assisted nurses in administering medications, monitoring vital signs, and documenting patient progress for better treatment outcomes.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Delivered high-quality care to Type patients in hospital facility.
  • Collaborated with interdisciplinary teams of healthcare professionals to develop individualized care plans for optimal patient outcomes.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Performed physical therapy exercises with patients under clinical supervision, supporting rehabilitation goals through diligent practice sessions.
  • Facilitated patient mobility by assisting with transfers, ambulation, and positioning, reducing the risk of injury or complications.
  • Contributed to efficient hospital operations by promptly responding to call lights and addressing patient concerns as needed.
  • Aided patients with walking and limb exercises to improve strength and balance.
  • Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Administered prescribed medications and monitored patient reactions to address contraindications.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various healthcare needs.
  • Adapted care plans to meet the unique needs of diverse patient populations, including those with cognitive, physical, or developmental disabilities.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Aided in diagnostic procedures like specimen collection, EKG monitoring, wound dressing changes; ensuring accurate results for informed medical decisionmaking.
  • Safeguarded patient privacy by strictly adhering to HIPAA guidelines in all aspects of care provision and recordkeeping.
  • Accompanied patients to appointments and medical procedures, offering emotional support and ensuring their comfort throughout the process.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.
  • Collected biological samples for testing and lab work, in alignment with health and safety protocols.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Communicated effectively with patients and families to provide information about care and treatment.
  • Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Maintained a clean and safe environment for patients by adhering to infection control protocols and performing routine sanitation tasks.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Enhanced communication between patients and medical staff by serving as a liaison and relaying pertinent information accurately.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Participated in ongoing professional development opportunities to stay current on best practices in healthcare assistance.
  • Supported needs of Number+ residents under long-term care.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Provided emotional support to patients and families, fostering a positive environment conducive to healing and recovery.
  • Supported healthcare teams with basic physical assessments and diagnostic procedures.
  • Transported patients between rooms and appointments or testing locations.
  • Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
  • Documented patient information and care activities in electronic health record.
  • Supported patients'' nutritional needs through meal preparation, feeding assistance, and dietary monitoring, promoting overall health.
  • Educated patients on self-care techniques for illness prevention or management under the supervision of nursing staff.
  • Promoted recovery by proactively identifying potential issues or complications related to medication side effects or changes in condition.
  • Streamlined administrative tasks such as updating records, scheduling appointments, and managing supply inventory for improved efficiency.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed strong communication and organizational skills through working on group projects.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Applied effective time management techniques to meet tight deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Delivered services to customer locations within specific timeframes.
  • Provided professional services and support in a dynamic work environment.

Reid Martin &roofing

Office Assistant
06.2010 - 07.2017

Job overview

  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Coordinated and scheduled meetings and appointments.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Monitored security to help maintain equipment, data and information safety.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Supported business growth with efficient onboarding processes for new hires that included orientation, training materials, and equipment setup.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Coordinated office events that promoted team cohesion and boosted overall morale among employees.
  • Input data into spreadsheets and databases.
  • Delivered clerical support by handling range of routine and special requirements.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Handled payroll duties accurately ensuring all employees received their paychecks on time.
  • Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
  • Assisted with onboarding of new employees.
  • Collaborated with various departments to complete assigned tasks.
  • Monitored and tracked budgets and expenses.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Managed travel arrangements for executives, resulting in cost savings on flights, accommodations, and transportation services.
  • Boosted employee morale with thoughtful event planning and team-building activities.
  • Optimized workflow processes through regular evaluation of office procedures for potential improvements.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Maintained and updated office records, both digital and physical.
  • Edited documents to keep company materials free of grammar errors.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Utilized office management software to record and track customer information.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Purchased and maintained office supplies.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Created and maintained detailed records of all office activities.
  • Reduced operational costs through effective inventory management and negotiation with vendors.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Expedited document processing with accurate data entry and timely filing.
  • Edited and proofread documents for accuracy and completeness.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Compiled and analyzed data to produce reports.
  • Supported staff on special assignments and ad hoc projects.
  • Coordinated travel arrangements for staff members.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Delivered services to customer locations within specific timeframes.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked effectively in fast-paced environments.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Applied effective time management techniques to meet tight deadlines.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Guy Roofing

Canvassing Manager
08.2017 - 05.2020

Job overview

  • Enhanced team performance through comprehensive training on effective canvassing techniques and communication skills.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Maintained a motivated team environment through regular feedback sessions, recognition, and support for individual growth opportunities.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Developed rapport with community members by attending local events and representing the campaign in a professional manner.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Improved canvassing efficiency by developing and implementing strategic plans for assigned territories.
  • Reviewed daily reports from each team member focused on key metrics like doors knocked, conversations held, and voter registrations secured.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Evaluated canvassing efforts regularly to identify trends and make data-driven decisions for future strategy adjustments.

D.K. Mason Roofing And Construction

Scheduling Coordinator
05.2021 - 09.2023

Job overview

  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Completed bi-weekly payroll for Number employees.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Created and distributed agendas and other materials for scheduled meetings.
  • Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Negotiated and secured software and services to streamline and optimize company schedule management.
  • Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Cultivated positive relationships with vendors and external partners to secure favorable terms for resource bookings and accommodations when necessary.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
  • Monitored front areas so that questions could be promptly addressed.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Education

Mountain View Christian Academy
Cowpens, SC

Hi School Diploma
05.2009

Skills

  • Travel Arrangements
  • Phone and Email Etiquette
  • Business Administration
  • Event Coordination
  • Project Scheduling
  • Bookkeeping
  • Payroll and budgeting
  • Support Services
  • Schedule Management
  • Critical Thinking
  • Schedule organization
  • Schedule Coordination
  • Payroll Processing
  • Deadline-oriented
  • Scheduling proficiency
  • Customer relations understanding
  • Leadership and Change Management
  • Data Entry
  • HR understanding
  • Workflow Planning
  • Attention to Detail
  • Inventory Management
  • Microsoft Office
  • Customer Service
  • Program Organization
  • Office Administration
  • Database Administration
  • Effective Multitasking
  • Goal Setting
  • Scheduling
  • Documentation And Reporting
  • New Hire Orientation
  • Telephone Etiquette
  • Skilled in Software
  • Proficient in Software
  • Patient Registration
  • Decision-Making
  • Employee Supervision
  • Teamwork and Collaboration
  • Budget Management
  • Account Reconciliation
  • Time management skills
  • Problem-Solving
  • Payroll Administration
  • Customer Relationship Management
  • Quickbooks
  • Staff Development and Training
  • Data Analysis and Modeling
  • Data analysis skills
  • Medical Billing
  • Documentation skills
  • Workflow Optimization
  • Program Development
  • Applicant Interviews
  • Production Scheduling
  • Performance Management
  • Confidentiality requirements
  • Technical Support
  • Data retrieval systems
  • Staff Coordination
  • Documentation and Recordkeeping
  • Call Screening
  • Performance Reviews
  • Quality Assurance
  • Handling Complaints

Additional Information

I’m looking for the best fit for me and my babies and for them I promise I will give it all I got and you won’t be disappointed.

Languages

Spanish
Elementary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Scheduling Coordinator

D.K. Mason Roofing And Construction
05.2021 - 09.2023

Canvassing Manager

Guy Roofing
08.2017 - 05.2020

Healthcare Assistant

Axcess Healthcare
07.2017 - 10.2021

Office Assistant

Reid Martin &roofing
06.2010 - 07.2017

Customer Service and Sales Rep

Abbott Farms
04.2005 - 05.2010

Mountain View Christian Academy

Hi School Diploma

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Kalynne Balderas