Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalysha Holliman

Lansing,MI

Summary

A hardworking employee with customer service, multitasking, and time-management abilities. Always devoted to giving every customer a positive, memorable experience. Highly motivated, with desires to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Harbor Freight Tools USA
Lansing, MI
08.2024 - Current
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Greeted and assisted customers with product selection, offering personalized shopping advice.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Answered customer inquiries regarding product features, pricing, and availability.

Customer Service Representative

Quality Dairy
Lansing, Michigan
01.2024 - 08.2024
  • Collected deposits or payments and arranged for billing.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Collected payments and provided accurate change.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Handled returns and exchanges according to company policies.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Retail Employee

Goodwill Industries Of Central Michigan's Heartlan
Lansing, MI
08.2023 - 01.2024
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Assessed customer needs to provide assistance and information on product features.
  • Developed trusting relationships with customers by making personal connections.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Assisted customers in finding the right products to meet their needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Operated cash register to process cash, credit card and check transactions accurately and efficiently.
  • Stocked shelves with new merchandise as it arrived from the stockroom.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Oversaw fitting room activities by monitoring customer requests for assistance.
  • Verified that all pricing was accurate before placing items on display racks.
  • Described merchandise and explained use, operation and care.
  • Provided excellent customer service through friendly interactions with all customers entering the store.
  • Maintained knowledge of current sales, promotions, and policies regarding payment, exchanges and returns.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained store appearance by stocking shelves, organizing displays, and cleaning merchandise.
  • Cleaned store area, including vacuuming carpets, dusting shelves and counters, restocking items and tidying up displays.
  • Monitored dressing rooms closely to prevent theft or damage of merchandise.

Retail Sales Associate

Harbor Freight Tools USA
Lansing, Michigan
03.2023 - 08.2023
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Cross-sold products and services to increase average transaction value.
  • Helped customers by answering questions and locating merchandise.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Addressed customer questions and concerns regarding products and services.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Offered suggestions for additional items that may be of interest to customers.
  • Inspected purchased items for defects before handing them over to customers.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Managed inventory levels on the sales floor, ensuring optimal stock availability.
  • Provided product information and answered customer questions.
  • Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Demonstrated knowledge of store products and services.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Handled returns and exchanges according to company policies.

Sales Associate

Dollar General
Lansing, MI
07.2022 - 12.2022
  • Assisted customers with product selection, sizing and styling.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Worked with fellow sales team members to achieve group targets.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Described merchandise and explained use, operation and care.
  • Conducted inventories on a regular basis to track stock levels.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Assessed customer needs to provide assistance and information on product features.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Developed trusting relationships with customers by making personal connections.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Answered incoming telephone calls to provide store, products and services information.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Collected payments and provided accurate change.
  • Handled returns and exchanges according to company policies.

Crew Member

Little Caesars
Lansing, MI
02.2021 - 09.2021
  • Wiped down tables and equipment, swept and refilled stock.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Upheld high standards of productivity and quality in operations.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Assembled and served meals according to specific guest requirements.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.

Education

High School Diploma -

Everett High School
Lansing, MI
06-2024

Skills

  • Customer service
  • Dependable and responsible
  • Multitasking Abilities
  • Verbal communication
  • Continuous improvement
  • Friendly and helpful
  • Operate cash registers
  • Retail merchandising
  • Complex Problem-solving
  • Teamwork and collaboration

Timeline

Retail Sales Associate

Harbor Freight Tools USA
08.2024 - Current

Customer Service Representative

Quality Dairy
01.2024 - 08.2024

Retail Employee

Goodwill Industries Of Central Michigan's Heartlan
08.2023 - 01.2024

Retail Sales Associate

Harbor Freight Tools USA
03.2023 - 08.2023

Sales Associate

Dollar General
07.2022 - 12.2022

Crew Member

Little Caesars
02.2021 - 09.2021

High School Diploma -

Everett High School

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