Kalyssa McGlothen
Corona,CA
Summary
Health Administration student with a solid management background and a track record of improving organizational efficiency. Strong technical proficiency in Microsoft Office and Google Workspace, complemented by exceptional abilities in crisis resolution, complex problem solving, and conflict resolution. Recognized for a proactive and team-oriented approach, dedicated to enhancing team performance and achieving positive outcomes.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Behavioral Technician
Quantum Behavioral Solutions Inc
01.2024 - Current
- Within 6 months of working with a non-verbal client, the client went from saying 2 words to being able to mand for what they desire and dislike
- Discuss Behavioral Strategies: Refine strategies with BCBA for behavior assessment and intervention
- Support Behavior Redirection: Implement redirection techniques for addressing problem behaviors
- Increased daily living skills through systematic instruction and practice during natural routines.
- Supported family members in understanding ABA principles, empowering them to implement strategies at home effectively
- Monitored patient behavior and immediately reported changes to the BCBA
Assistant Manager
Domino's Pizza
05.2019 - Current
- Task Delegation and Supervision: Optimized productivity through effective task delegation
- Staff Mentorship and Leadership: Enhanced staff skills and performance through training and leadership
- Operational Efficiency: Directed team activities to drive productivity
- Inventory Management: Maintained accurate inventory and developed strategies for sales and profit goals
- Inventory Audits and Demand Projection: Conducted audits and projected future demand
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
AVID Tutor
Rialto Unified School District
08.2022 - 12.2023
- Task Delegation and Monitoring: Assigned and tracked tasks for students to achieve academic goals
- Tutoring and Instruction: Provided tutoring sessions to improve student performance
- Problem-Solving Assistance: Guided students in developing problem-solving skills
- Improved student grades by 40% through the use of Tutorials and effective problem-solving using Tutorial Request Forms
- Collaborated with teachers to identify areas where students needed additional support, resulting in improved academic performance.
- Assisted students in developing effective study habits and time management skills, leading to more efficient learning.
Nursing Administration Intern
Kaiser Permanente
05.2023 - 08.2023
- Patient Care Rounding: Participated in rounding to assess patient needs and gather feedback
- Document Patient Experience: Recorded and analyzed patient experiences to inform improvements in care
- Project Management Engagement: Collaborated on strategies to improve operational efficiency and patient outcomes
- Quality Improvement Contributions: Supported initiatives to enhance patient satisfaction scores
- Increased customer satisfaction by promptly responding to inquiries and courteously resolving issues.
- Assisted in preparing reports/presentations for upper management meetings using advanced formatting techniques within Microsoft Office Suite.
- Provided valuable assistance in research projects, gathering data, compiling results, and presenting findings to relevant parties.
Shift Leader
Jack in the Box
07.2016 - 05.2019
- Cash Management and Financial Reporting: Managed cash and prepared bank deposit statements
- Team Supervision and Leadership: Supervised a team to maintain productivity and customer service
- Customer Service and Issue Resolution: Resolved customer complaints and ensured satisfaction
- Operational Duties: Managed opening and closing procedures
- Employee Training and Development: Trained staff and managed work assignments
Education
No Degree - Patient Care Representative Program
Pima Medical Institute
Chula Vista, CA04-2025
Bachelor of Science - Health Service Administration
California State University
San Bernardino, CA12.2023
Skills
- Microsoft Office Suite
- Google Workspace
- Canva
- Documentation and Reporting
- Work Planning and Prioritization
- Cost Control
- Crisis Resolution
- Complex Problem Solving
- Conflict Resolution
- Teamwork and Collaboration
- Verbal and Written Communication
- Applied behavior analysis
- Team leadership
Certification
- Registered Behavior Technician (RBT) - Curriculum Completion, RELIAS, 11/20/23, Successfully completed the Registered Behavior Technician Curriculum (40 hours).
- Basic Life Support – Advanced Medical Certification, 11/14/24
Timeline
Behavioral Technician
Quantum Behavioral Solutions Inc
01.2024 - Current
Nursing Administration Intern
Kaiser Permanente
05.2023 - 08.2023
AVID Tutor
Rialto Unified School District
08.2022 - 12.2023
Assistant Manager
Domino's Pizza
05.2019 - Current
Shift Leader
Jack in the Box
07.2016 - 05.2019
- Registered Behavior Technician (RBT) - Curriculum Completion, RELIAS, 11/20/23, Successfully completed the Registered Behavior Technician Curriculum (40 hours).
- Basic Life Support – Advanced Medical Certification, 11/14/24
No Degree - Patient Care Representative Program
Pima Medical Institute
Bachelor of Science - Health Service Administration
California State University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Proficient in Word, Excel, PowerPoint, and Publisher for documentation, presentations, and data management., Experienced with Google Docs, Sheets, and Slides for collaborative work and project management., Skilled in creating visually engaging reports and presentations., Expertise in maintaining accurate records and generating detailed reports., Strong ability to organize tasks, manage time effectively, and prioritize responsibilities., Experience in managing budgets and controlling expenses., Proficient in addressing and resolving crises to maintain operational stability., Skilled in analyzing complex issues and developing innovative solutions., Ability to mediate and resolve conflicts to foster a positive work environment., Demonstrated ability to work effectively with diverse teams., Excellent communication skills for interacting with staff, patients, and stakeholders.
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