Summary
Overview
Work History
Education
Skills
Timeline
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Kalyssa Petersma

Round Rock,TX

Summary

Highly organized Customer Service Professional with proven expertise in multitasking, time management, and delivering exceptional customer experiences. Adept at problem-solving with a proactive, results-driven approach to exceed customer expectations and ensure satisfaction in a fast-paced environment.

Overview

10
10
years of professional experience

Work History

Personal Care Assistant

Deahni Henninger
07.2014 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Provided compassionate and client-focused care to cultivate physical and mental well-being.
  • Contributed to a positive atmosphere for clients by using effective communication and active listening skills.
  • Managed personal and professional calendars and coordinated appointments for future events.

Office Manager

Capital Gymnastics
08.2019 - 01.2021
  • Provided exceptional customer service when addressing client inquiries or concerns via in-person, phone calls, or email correspondence.
  • Facilitated communication between upper management and staff members, creating strategic solutions to address concerns or issues promptly.
  • Established positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Processed multiple payments per day using a financial management software and conducting quality assurance to guarantee 100% accuracy and billing
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Front Desk Receptionist

Capital Gymnastics
05.2015 - 09.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled appointments accurately using reservation software, reducing conflicts and overbookings.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.

Education

High School Diploma -

Homeschooled

Skills

  • Problem-solving
  • Multitasking and organization
  • Scheduling coordination
  • Attention to detail
  • Data entry
  • Team collaboration
  • Verbal and written communication
  • Administrative skills
  • Travel coordination

Timeline

Office Manager

Capital Gymnastics
08.2019 - 01.2021

Front Desk Receptionist

Capital Gymnastics
05.2015 - 09.2016

Personal Care Assistant

Deahni Henninger
07.2014 - Current

High School Diploma -

Homeschooled

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Kalyssa Petersma