Kam Brouse
Summary
Resourceful Customer Service Representative that excells in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
24
24
years of professional experience
Work History
General Manager
Dominos Pizza Inc.
Irving
03.2025 - Current
- Developed marketing strategies designed to increase brand awareness within target markets.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Manager in Training
Dominos Pizza Inc.
Irving Texas
12.2023 - 03.2025
- Trained new hires on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
Warehouse Supervisor
Designers’ Delivery
09.2023 - 12.2023
- Supervised 6 warehouse employees for receiving and inspecting 300+ shipments per month
- Delegated pull lists of current inventory for daily deliveries
- Worked closely with for designers and galleries for white glove delivery
Facilities Coordinator
TMG/CBRE/Forest Solutions
03.2020 - 09.2023
- Carried out setups and equipment used for events at two locations
- Coordinated repair & maintenance needed with the Building Engineer
- Supervised the work of venders in accordance with work orders
- Aided in the move of over 1,000 employees from Richardson to Dallas
- Supported all employees in the mailroom at two locations
Facilities Engineer
Nasher Sculpture Center
06.2019 - 03.2020
- Supported IT with the repair and maintenance of the security system
- Assisted in setups of all equipment needed for special events
Facilities Coordinator
Watermark Community Church
02.2008 - 06.2019
- Trained, supervised, and scheduled work of vendors and volunteers
- Performed general masonry, electrical, carpentry, and plumbing work
Intelligence Analyst
Army Reserve
Dallas
01.2006 - 01.2008
- Produced daily situational awareness reports for senior leadership teams outlining current developments in assigned areas.
- Organized classified material into databases for easy retrieval by analysts when needed.
Security Forces
US Air Force Active Duty
01.2001 - 01.2006
- Responsible for three airmen stateside and middle-east deployments
- Adhered to all state and federal laws while performing duties as a Military Police Officer.
Education
Masters - Environmental Policy and Management
American Military University
Dallas, Texas01.2008
Bachelor of Science - Minor in Anthropology
Colorado State University
Fort Collins, Colorado12.1999
Skills
- -Problem Solver
- -Organized
- -Creative
- -Encourager
- -Team Builder
- Customer service
Timeline
General Manager
Dominos Pizza Inc.
03.2025 - Current
Manager in Training
Dominos Pizza Inc.
12.2023 - 03.2025
Warehouse Supervisor
Designers’ Delivery
09.2023 - 12.2023
Facilities Coordinator
TMG/CBRE/Forest Solutions
03.2020 - 09.2023
Facilities Engineer
Nasher Sculpture Center
06.2019 - 03.2020
Facilities Coordinator
Watermark Community Church
02.2008 - 06.2019
Intelligence Analyst
Army Reserve
01.2006 - 01.2008
Security Forces
US Air Force Active Duty
01.2001 - 01.2006
Masters - Environmental Policy and Management
American Military University
Bachelor of Science - Minor in Anthropology
Colorado State University