Summary
Overview
Work History
Education
Skills
Timeline
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Kam Gandhi

Prairieville,LA

Summary

Strong organization, leadership, analytical and relationship building skills 25+ years of work experience within the travel Industry, with 8 years’ experience with Customer Management Proficient with Microsoft Excel, Word and PowerPoint Ability to work under pressure Extremely detail oriented Enthusiastic team player and a quick learner Self Learner with a strong result oriented work ethic Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Highly organized and detail-oriented, successfully managing projects. Experienced in Operations and Client Management.

Overview

34
34
years of professional experience

Work History

Director

CWT
01.2001 - Current
  • Currently managing a global program for a large Global Client across 70 countries
  • Successfully implemented a new division for my existing client when presented with an opportunity to grow and optimize their travel program
  • Build long lasting relationships and close working relationship with clients based off trust and mutual respect
  • Conduct half yearly and Yearly strategic business reviews, offering an overview of their program with a consultative approach and strategy for further optimization and growth
  • Global data Analysis of Airline, Hotel and Car contract performances
  • Have collaborated internally with business development on new proposals and presentations
  • Manage a global team of 6 employees across 3 regions
  • Streamlining of operations thereby increasing accuracy with agent teams globally to improve service delivery
  • Experience in monitoring of front line agent teams globally for accurate staffing to meet service levels and manage expectations of the client
  • Successfully improved customer service within the agent teams by implementing regular training and publishing process documents to further improve service delivery
  • Team and cost analysis for departmental growth and expansion globally
  • Daily analysis of reports to manage logistical operations and ensure data integrity
  • Awarded the 2018 Q1 Impact Award in my role as Global Program Manager
  • Won the 2012 CWT Award of Excellence in my role as Global Operations Manager
  • Featured in the CWT publication on celebrating our people and service- getting travelers to safety for my role in evacuating travelers from Iraq and Egypt during crisis.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Monitored program performance to identify areas for improvement.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Communicated regularly with stakeholders, updating on progress to build support for program.
  • Developed and implemented marketing strategies to promote program awareness and participation.
  • Maintained and updated project related documents.
  • Negotiated program contracts and agreements to obtain cost-effective pricing.
  • Led communication and change management for organizations.
  • Utilized critical thinking skills and decisive judgment to work with minimal supervision.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Branch Manager

Krisbi Travel Inc,
01.1997 - 01.2001
  • Air France/KLM and Emirates
  • Instrumental in the set up of the Houston Branch office
  • Hiring and training of employees
  • Day to day running of the branch office
  • Assessed employee performance and developed improvement plans.
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.

Event Planning and Food and Beverage Consultant

Sea Rock Sheraton
01.1990 - 01.1993
  • Presentations to clients in regards to hosting their corporate and personal events
  • Planning and overseeing the actual event from menu planning to overall operations
  • Supervision and overall responsibility of the function including maintaining and monitoring the accuracy of all communications from Catering
  • Supervision and execution of banquet events
  • Recruited, selected and trained competent food service personnel.
  • Monitored and evaluated food supplies and confirmed performance within established budget and in compliance with local, state and federal health regulations.

Education

Diploma - Hotel Administration and Restaurant Management

Sophia College
Mumbai, India

High School Diploma -

Bombay Scottish

Skills

  • Crisis Management
  • Budget Management
  • Story Pitching
  • Cast and Crew Supervision
  • Issue Resolution
  • Strategic Planning

Timeline

Director

CWT
01.2001 - Current

Branch Manager

Krisbi Travel Inc,
01.1997 - 01.2001

Event Planning and Food and Beverage Consultant

Sea Rock Sheraton
01.1990 - 01.1993

Diploma - Hotel Administration and Restaurant Management

Sophia College

High School Diploma -

Bombay Scottish

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Kam Gandhi