Summary
Overview
Work History
Education
Skills
Research Experience
Certification
Accomplishments
Affiliations
Languages
Websites
References
Timeline
Generic

Kamal Alshareef

Atlanta,GA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. I am seeking to apply these skills and experiences to my future establishment, and grow together to reach our maximum potential.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Public Safety Sergeant

Piedmont Healthcare Eastside Hospital
Snellville, GA
05.2025 - Current

Duties

  • Supervised and coordinated daily operations of security staff, assigning shifts, patrols, and duties.
  • Acted as first responder to alarms, disturbances, and incidents involving patients, visitors, or staff.

Responsibilities

  • Ensured compliance with hospital security policies, Joint Commission standards, OSHA regulations, and HIPAA guidelines.
  • Monitored officer performance, provided coaching or discipline, and completed detailed shift and incident reports.

Accomplishments

  • Led quarterly crisis intervention and de-escalation workshops, reducing use-of-force incidents by 20% and increasing officer confidence.
  • Collaborated with hospital leadership to revise visitor access policies, enhancing security while maintaining patient satisfaction.

Case Manager

Positive Growth, Inc.
Clarkston, GA
01.2025 - Current

Duties

  • Developed and implemented individualized care plans tailored to client goals, tracked progress, and adjusted plans as needed.
  • Evaluated clients’ physical, emotional, and social conditions to determine appropriate interventions and support.

Responsibilities

  • Conducted intakes and assessments, maintained accurate case files, and documented all changes to client status or services.
  • Advocated for clients by helping them access community resources, representing their rights, and collaborating with multidisciplinary teams.

Accomplishments

  • Improved client health and well-being by teaching psychosocial skills and promoting positive behavioral change.
  • Increased enrollment in public assistance programs, such as Section 8 housing, Medicaid, and food stamps, through targeted support and education.

GA POST Certified Police Officer

DeKalb County Police Department
Decatur, GA
12.2022 - 12.2024

Duties

  • I responded to emergency calls, proactively patrolled assigned areas, and conducted preliminary and follow-up investigations.
  • Enforced state and federal laws while protecting life and property, maintaining peace, and public order.

Responsibilities

  • Utilized legal documents and operated by judicial procedures, while maintaining respectful public interactions.
  • Led emergency personnel during crises, and ensured compliance with departmental regulations and safety protocols.

Accomplishments

  • Selected as class leader by peers during academy training; awarded the Instructor’s Choice and Firearms Award for leadership, safety, and marksmanship.
  • Earned multiple commendations for exceeding performance goals, and demonstrating exceptional service in high-pressure situations.

Business Analyst

Sunshine Psychiatric Association
Seminole, FL
08.2019 - 12.2022

Duties

  • Designed and implemented specialized marketing strategies to increase business exposure through digital platforms and live demonstrations.
  • Conducted daily data entry and reviewed financial statements to support accurate reporting and strategic decisions.

Responsibilities

  • Analyzed local medical market trends and supply-demand shifts to adapt strategies in real time.
  • Collaborated cross-functionally to integrate marketing initiatives with ongoing projects and ensure data accuracy for decision-making.

Accomplishments

  • Led marketing efforts that drove a first-quarter profit increase through new customer acquisition.
  • Identified and implemented process improvements that reduced operational costs by 15%, saving the company $200,000 annually.

Ramp Agent

Delta Air Lines
Atlanta, GA
10.2018 - 08.2019

Duties

  • Guided aircraft to gates, coordinated safe passenger boarding/deplaning, and performed cabin maintenance, cleaning, and restocking.
  • Ensured team safety in wing operations and enforced FAA regulations throughout all ground procedures.

Responsibilities

  • Managed task scheduling to guarantee swift arrivals and departures, promptly resolving equipment and personnel issues.
  • Maintained Delta’s strong customer service ethos by liaising with passengers and internal teams under tight time constraints.

Accomplishments

  • Exceeded management expectations by upholding service standards and streamlining turnaround processes.
  • Decreased wasted downtime and improved on-time performance through theimplementation of standardized operational steps.

Personal Banker 1

Wells Fargo
Atlanta, GA
08.2018 - 07.2019

Duties

  • Interacted with a diverse clientele to manage daily transactions, provide long-term financial guidance, and recommend tailored financial products.
  • Opened and maintained personal and business accounts, credit cards, and customized loan solutions.

Responsibilities

  • Delivered clear and consistent communication to uncover clients’ financial goals and advise on investments, loans, and services.
  • Managed and executed financial transactions with accuracy while ensuring compliance with internal policies and financial regulations.

Accomplishments

  • Achieved the #1 performance rating for highest client satisfaction and was named 'Employee of the Month' three times for exceptional service.
  • Consistently exceeded monthly sales goals, averaging 120% of targets, and surpassed personal performance goals for five consecutive months.

Relationship Banker

Bank of America
Clarkston, GA
05.2017 - 08.2018

Duties

  • Collaborated with mortgage specialists and loan officers to develop customized financial plans, while handling teller operations including cash transactions, vault duties, and maintaining accurate cash flow.
  • Supported daily branch operations by managing lobby traffic, conducting account verifications, and ensuring compliance with bank security procedures.

Responsibilities

  • Provided consultative financial services by identifying customer needs, recommending appropriate products, and delivering seamless service across personal banking, loans, and mortgage solutions.
  • Maintained strict adherence to regulatory standards while executing secure transactions, balancing cash drawers, and performing quality control over financial documentation.

Accomplishments

  • Increased branch sales by 20% within two months and led regional performance with 210% goal attainment over three quarters, earning recognition as the #1 Relationship Banker in the Southeast Region.
  • Revived underperforming sales metrics by implementing customized peer coaching, improving team productivity, customer satisfaction, and cross-sell ratios.

Financial Auditor

Holiday Inn
Athens, GA
08.2015 - 05.2017

Duties

  • Balanced and reconciled daily financial transactions including room charges, taxes, and payments; ran end-of-day reports and posted revenue into the property management system.
  • Handled late check-ins, early check-outs, and overnight guest needs while maintaining operational accuracy during minimal supervision hours.

Responsibilities

  • Delivered excellent guest service, independently resolving 95% of overnight complaints and ensuring a smooth overnight experience.
  • Trained new night audit staff on hotel systems and procedures, maintaining consistency in nightly financial operations.

Accomplishments

  • Identified and corrected recurring billing errors, recovering over $2,000 in lost revenue within three months.
  • Contributed to a 4.7/5 average overnight satisfaction score through proactive service and accurate financial handling.

Licensed Pharmacy Technician

CVS/Pharmacy
Decatur, GA
05.2013 - 08.2015

Duties

  • Assisted customers with obtaining better insurance coverage and communicating with personal insurance providers to reduce costs and errors.
  • Processed prescriptions, refilled medications, and provided patient education on medication use while maintaining confidentiality.

Responsibilities

  • Managed pharmacy supplies, placing timely orders to ensure stock availability and proper dispensing of medications.
  • Delivered empathetic patient care, ensuring each customer’s needs were met with sensitivity and precision.

Accomplishments

  • Demonstrated 100% accuracy in dispensing controlled medications, maintaining high standards of patient safety.
  • Consistently achieved performance scores of 95% or higher, handling an average of 70 reviews per day with exceptional attention to detail.

Assistant Manager

Panera Bread
Decatur, GA
06.2011 - 05.2013

Duties

  • Delivered friendly, efficient customer service while ensuring a pleasant overall experience.
  • Stocked, ordered, and logged products into digital systems, and maintained the cleanliness of surfaces and equipment.

Responsibilities

  • Managed staffing levels and coordinated shift rotations to ensure optimal coverage and efficiency.
  • Implemented new scheduling techniques to improve employee schedule consistency and team productivity.

Accomplishments

  • Exceeded health and safety standards, achieving A+ ratings on 100% of health reviews.
  • Increased customer base by 20% through exceptional service, fostering loyalty, and customer satisfaction.

Contractor

R. James Properties
Decatur, GA
03.2009 - 06.2011

Duties

  • Defined project goals and scope, ensuring completion within the allocated budget and adhering to quality standards.
  • Documented project processes and tracked progress using company software to ensure accuracy and transparency.

Responsibilities

  • Managed equipment and tools, overseeing their purchase, usage, and maintenance.
  • Ensured all tasks were completed on time across 205 individual units, maintaining high quality and operational standards.

Accomplishments

  • Reduced long-term expenses by implementing routine maintenance schedules, improving cost efficiency.
  • Enhanced payment collection rates by introducing an online self-payment system and reduced material costs through strategic sourcing.

Operations Manager

Mezza Bistro
Decatur, GA
08.2008 - 03.2010

Duties

  • Organized employee schedules, supervised daily shift operations, and ensured completion of all duties, addressing any gaps or delays.
  • Managed opening and closing procedures, overseeing store operations, and ensuring stock levels were maintained.

Responsibilities

  • Controlled operational costs, ordering and replenishing stock, and coordinating logistics to optimize workflow.
  • Interacted with guests to resolve complaints, providing an exceptional customer experience and ensuring guest satisfaction.

Accomplishments

  • Increased customer flow and improved average customer reviews through enhanced service delivery and proactive issue resolution.
  • Reduced downtime by streamlining staff responsibilities, improving operational efficiency, and team coordination.

Education

Master of Business Administration (MBA) - Business Intelligence & Data Analytics

Nova Southeastern University, H. Wayne Huizenga College of Business & Entrepreneurship
Fort Lauderdale, FL
01-2023

Bachelor of Science (B.S.) - Psychology and Sociology

University of Georgia, Franklin College of Arts And Science
Athens, GA
08-2017

Skills

  • Data Analysis
  • Tableau
  • Power BI
  • SQL
  • Microsoft Office Suite
  • De-escalation strategies
  • Problem Solving
  • Time Management

Research Experience

Development and Psychopathology Lab, University of Georgia (Psychology) Laboratory Assistant | Athens, GA  January 2016 – August 2017

  • Collected and reviewed data for publication, ensuring accuracy and completeness.
  • Increased participant engagement through effective campus recruitment, conducting interviews, and managing data collection.
  • Regularly reported findings and data to the supervising professor.

The Odum School of Ecology, University of Georgia / Georgia Perimeter College (Ecology) Research Assistant | Clarkston, GA  August 2012 – May 2013

  • Collected and analyzed raw data on moth populations, comparing urban (Clarkston) and suburban (Athens) environments.
  • Investigated the impacts of lighting, population density, and building structures on moth reproduction and breeding frequency.
  • Compiled and organized data into a comprehensive database, collaborating with faculty to analyze species diversity.

Certification

  • CPR/First Aid/AED, American Heart Association (AHA), 05/01/25
  • Certificate of Emergency Management (CEM), International Association of Emergency Managers
  • Police Academy Instructors Choice Award & Sharpshooter Award, Dekalb Police Academy, 05/01/23
  • Crisis Intervention Training (CIT), Georgia Public Safety Training Center (GPSTC), 05/01/23
  • Sustainable Development Goals, University of Copenhagen, 04/01/22
  • Coaching Skills for Leaders and Managers, Project Management Institute, 06/01/21
  • Disaster Preparedness & Basic Life Support (BLS), AUA – College of Medicine, 01/01/20
  • Psychological First Aid, John Hopkins University, 04/01/20
  • Incident Command System, FEMA, US Department of Homeland Security, 10/01/19
  • FEMA training ICS 100, 200; Experience/participation with drills

Accomplishments

· Shop with a Cop - Police taking children shopping, Police community handouts

· American College of Healthcare Executives - Georgia Chapter Student Associate

· Nova Southeastern University - Complex Health Systems Student Association

· AUA College of Medicine - Emergency Medicine Group – Member

· AUA College of Medicine - Neuroscience Research Club Chair

Affiliations

  • Coding / Tech Projects: Utilizing Tableau for Data Visualization
  • Community Service: Providing law-enforcement services
  • Team Sports: Wrestling, Kickboxing (Mixed-Martial Arts)
  • Public Speaking: Sermons, Toastmasters
  • Individual Fitness: Weightlifting, Running
  • Traveling, Exploration of New Cultures
  • Creative Arts: Photography, Poetry
  • Strategy Games: Chess, Monopoly

Languages

Arabic
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Public Safety Sergeant

Piedmont Healthcare Eastside Hospital
05.2025 - Current

Case Manager

Positive Growth, Inc.
01.2025 - Current

GA POST Certified Police Officer

DeKalb County Police Department
12.2022 - 12.2024

Business Analyst

Sunshine Psychiatric Association
08.2019 - 12.2022

Ramp Agent

Delta Air Lines
10.2018 - 08.2019

Personal Banker 1

Wells Fargo
08.2018 - 07.2019

Relationship Banker

Bank of America
05.2017 - 08.2018

Financial Auditor

Holiday Inn
08.2015 - 05.2017

Licensed Pharmacy Technician

CVS/Pharmacy
05.2013 - 08.2015

Assistant Manager

Panera Bread
06.2011 - 05.2013

Contractor

R. James Properties
03.2009 - 06.2011

Operations Manager

Mezza Bistro
08.2008 - 03.2010

Master of Business Administration (MBA) - Business Intelligence & Data Analytics

Nova Southeastern University, H. Wayne Huizenga College of Business & Entrepreneurship

Bachelor of Science (B.S.) - Psychology and Sociology

University of Georgia, Franklin College of Arts And Science
Kamal Alshareef