Kamal Bhatta
Rochester
Summary
Dynamic Lead Pharmacy Technician at URMC Strong Hospital with expertise in patient record management and inventory oversight. Enhanced operational efficiency through effective prescription processing and exceptional customer service. Proven ability to resolve complex issues while fostering teamwork, ensuring a collaborative environment that improved productivity and patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
URMC Strong Hospital
04.2022 - Current
- Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician
Saratoga Pharmacy
11.2015 - 04.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Streamlined drug distribution processes, reducing wait times for patients.
Education
High School Diploma -
Tribhuvan University
Kathmandu Nepal08-1994
Skills
- Patient record management
- Prescription processing
- Inventory management
- Medication dispensing
Accomplishments
Completed PTU program and Got certified from PTCB Board.
Got NY state License and working as OR Pharmacy Tech.
Worked as Team Leader for more than 2 years.
Can perform in robot and trouble shoot the problem and fix.
Very good in Narcotics pull in Vault.
Can trouble shoot and fix the minor problems of pyxis machine.
Train new employee in multiple different work areas.
Certification
PTCB
Recently trained and working in OR Pharmacy and doing very good.
Avoid shortcuts to insure accuracy of medication
Answer the phone calls promptly and address the issue right a way.
Do not keep the job for later which can be done now.
Stay alert all the time and be a head of the situation.
Languages
Hindi
Full Professional
Arabic
Limited Working
English
Full Professional
Nepali
Native or Bilingual
tagalog
Limited Working
Timeline
Lead Pharmacy Technician
URMC Strong Hospital
04.2022 - Current
Pharmacy Technician
Saratoga Pharmacy
11.2015 - 04.2022
High School Diploma -
Tribhuvan University
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