Kamal Kamal
Summary
Accomplished in reducing expenses, streamlining financial operations and improving reporting functions. Highly organized and systematic with in-depth understanding of Financial industries. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Financial Service Representative
San Diego County Credit Union
01.2023 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Have been on the monthly highlights since i got this position.
- Have received the largest amount of good comment cards in the branch for my positive altitude.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Processed loan applications and monitored progress from start to finish.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Submitted loan applications to underwriter for verification and recommendations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed and maintained courteous and effective working relationships.
Home Health Care Provider
In Home Supportive Services (IHSS)
01.2015 - Current
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Member Service Representative
San Diego County Credit Union
03.2022 - 01.2023
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Cross-sold bank services and products to uplift customer investments.
- Verified customer identification and documentation for compliant transactions.
- Resolved customer issues through thorough dispute investigation.
- Achieved over 1200 sales for a my position period.
Mortgage Loan Officer Assistant
Friba Shokoor - Shokoor Financing Group
01.2020 - 04.2022
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Assembled important paperwork and disclosures for borrower.
- Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
District Manager
Simim Outstanding Shawarma
01.2018 - 01.2020
- Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management
- Created and distributed reports on internal and external finances, audits and budgets
- Assisted in upper-level decision making by creating comprehensive financial reports and collaborating with finance and accounting departments
- Prepared corporate fiscal and business plans to help strategically direct business operations and strengthen controls
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales
- Generated company-leading sales for two stores by
- Built positive and productive relationships with store and field leadership.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Built relationships with customers and community to establish long-term business growth.
Restaurant Manger
Jack In The Box
01.2015 - 01.2018
- Brainstorming and implementing new strategies
- Introduced new inventory management measures, effectively decreasing product theft over 8%
- Drove sales for both stores stores in district, generating $1,450,000.00 in annual volume
- Purchased adequate quantities of food, beverages, equipment and supplies
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Led and directed team members on effective methods, operations and procedures
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Correctly calculated inventory and ordered appropriate supplies
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
Bachelor of Arts - Development, BusinessAdministration
San Diego State University
Associate of Science - Business Administration AndManagement
Cuyamaca College
05-2015
High School Diploma -
Valhalla High School
05-2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Active Listening
- Decision-Making
- Organization and Time Management
Languages
Arabic
Full Professional
Timeline
Financial Service Representative
San Diego County Credit Union
01.2023 - Current
Member Service Representative
San Diego County Credit Union
03.2022 - 01.2023
Mortgage Loan Officer Assistant
Friba Shokoor - Shokoor Financing Group
01.2020 - 04.2022
District Manager
Simim Outstanding Shawarma
01.2018 - 01.2020
Home Health Care Provider
In Home Supportive Services (IHSS)
01.2015 - Current
Restaurant Manger
Jack In The Box
01.2015 - 01.2018
Bachelor of Arts - Development, BusinessAdministration
San Diego State University
Associate of Science - Business Administration AndManagement
Cuyamaca College
High School Diploma -
Valhalla High School
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