Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamal Karibe

Methuen,USA

Summary

General Manager with a proven track record in implementing strategic initiatives that enhance profitability and sales performance. Recognized for excellence in operational management and customer service delivery. Expertise in motivating and developing teams to achieve results in competitive markets.

Overview

19
19
years of professional experience

Work History

General Manager

Hampton Inn Boston-Logan Airport
Revere, MA
05.2024 - Current
  • Coordinated daily operations of 250-room hotel, maximizing occupancy and food and beverage revenue.
  • Advised senior management on operational changes to enhance efficiency.
  • Resolved guest inquiries and complaints promptly to ensure high-quality customer service.
  • Reviewed financial statements to evaluate performance against budget targets.

Complex General Manager

Aloft & Element Hotels
Lexington, MA
07.2023 - 05.2024
  • Established strategic direction for dual properties in operations, pricing, sales, and marketing.
  • Maximized revenue and minimized expenses to enhance Net Operating Income.
  • Developed Hotel Executive team to support career advancement and professional growth.
  • Cultivated positive relationships with property ownership, management company, and Marriott brand.
  • Forecasted monthly revenues and expenses while managing full P/L responsibilities.
  • Conducted daily and weekly revenue and occupancy forecasting to inform decision-making.

Director of Rooms Operations

The Weston Copley Place
Boston, MA
10.2021 - 07.2023
  • Oversaw daily operations of 803 rooms at four-diamond property, ensuring adherence to AAA and corporate standards.
  • Ensured compliance with Rooms operating controls, SOPs, policies, procedures, and brand standards.
  • Managed profitability of Rooms division by exceeding revenue and expense targets.
  • Resolved guest issues promptly to maintain high satisfaction levels.
  • Reviewed preventative maintenance program for guest rooms and common areas, ensuring pristine conditions.
  • Developed leadership skills in Rooms division staff to enhance team effectiveness.
  • Participated in executive committee meetings to formulate strategic plans aligned with company mission.

Director of Rooms Operations

Royal Sonesta
Boston, MA
05.2019 - 05.2020
  • Ensured compliance with room operating controls, SOPs, policies, and brand service standards.
  • Managed all aspects of guest satisfaction to enhance overall experience.
  • Facilitated development of Rooms division leaders to support career growth.
  • Participated as an executive committee member to shape strategic initiatives.

General Manager

Hyatt Waltham/Boston
Waltham, MA
07.2017 - 05.2019
  • Directed operations, pricing, sales, and marketing strategies to ensure property success.
  • Held full P&L responsibility for financial performance and reporting.
  • Conducted interviews and hired team members while overseeing training and development initiatives.
  • Fostered positive relationships with property ownership, management company, and Hyatt brand.
  • Forecasted monthly revenues to guide strategic planning.

Assistant General Manager

Hilton Woburn/Boston
Woburn, MA
03.2016 - 07.2017
  • Monitored revenue and satisfaction targets for guest service and food & beverage departments.
  • Analyzed monthly financial statements, implementing corrective actions to meet budget goals.
  • Oversaw accounting processes and maintained internal control procedures.
  • Led hiring, training, and development of team members to enhance performance.

Director of Restaurants and Bars

Westin Boston Waterfront
Boston, MA
01.2015 - 03.2016
  • Ensured exceptional customer service to enhance guest satisfaction.
  • Maintained outlet profitability, contributing to overall hotel operations.
  • Controlled payroll and equipment costs, minimizing loss and misuse.

Director of Front Office Operations

Westin Boston Waterfront
Boston, MA
01.2012 - 01.2015
  • Managed daily operations for 793 rooms in four-Diamond property, ensuring Front Office staff met AAA and hotel standards for optimal guest satisfaction.

Guest Services Manager

Westin Boston Waterfront
Boston, MA
06.2006 - 01.2012
  • Directed oversight of all aspects of guest services, encompassing front desk agents, managers, concierge, telephone operators, luggage handlers, and door attendants.

Education

B.S. - Accounting

Ecole Pigier
Casablanca, Morocco

Skills

  • Revenue management and financial analysis
  • Customer service excellence
  • Operational efficiency
  • Staff development
  • Relationship management
  • Conflict resolution
  • Strategic planning

Timeline

General Manager

Hampton Inn Boston-Logan Airport
05.2024 - Current

Complex General Manager

Aloft & Element Hotels
07.2023 - 05.2024

Director of Rooms Operations

The Weston Copley Place
10.2021 - 07.2023

Director of Rooms Operations

Royal Sonesta
05.2019 - 05.2020

General Manager

Hyatt Waltham/Boston
07.2017 - 05.2019

Assistant General Manager

Hilton Woburn/Boston
03.2016 - 07.2017

Director of Restaurants and Bars

Westin Boston Waterfront
01.2015 - 03.2016

Director of Front Office Operations

Westin Boston Waterfront
01.2012 - 01.2015

Guest Services Manager

Westin Boston Waterfront
06.2006 - 01.2012

B.S. - Accounting

Ecole Pigier

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