Kamal A. Gittens
Charlotte,NC
Summary
Energetic and charming professional with a strong background in multiple fields. Solid experience in property management, sales and customer service. Results-driven leader, with an approachable and motivating personality. Proven ability to effect change, with a heavy focus on creating positive customer satisfaction and accomplishing company goals while increasing the bottom line. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
6
6
years of professional experience
Work History
Lease & Live It Specialist
Hawthorne Residential Partners
Charlotte, NC
05.2023 - Current
- Respond to phone and email leads with the goal of converting those leads to tours.
- Find the ideal apartment home solution for our guests by identifying their wants and needs, taking them on a tour of we have to offer, and inviting them to join our community
- Ensure lease administration is completed in a thorough, timely, and accurate manner
- Set goals and prioritize work to ensure optimal performance of the community
- Contribute to achieving occupancy expectations through leasing and renewals.
- Generate interest and awareness about your community locally through social media, events, and reputation.
- Demonstrate daily care for the physical asset by ensuring grounds, amenities, and office are clean, free of debris, and immaculately maintained.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Assisted property manager in leasing and marketing activities.
- Prepared monthly financial reports for review by the property manager.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
Centralized Leasing Specialist
Ginkgo Residential LLC
Charlotte, NC
05.2023 - Current
- Collected, completed, and processed lease applications.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Created proposals, lease offers and documents for incoming and current tenancies.
- Greeted clients, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Developed and implemented tactical marketing plans.
Leasing Manager
Pfalzgaf Communities
Charlotte, NC
02.2020 - 02.2022
- Responsibilities included learning and complying with all NC fair housing laws
- Communicated effectively with owners, residents, and on-site associates.
- Generated a minimum of 50 leads for sales and rental properties through cold calls and referrals per day.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coordinated appointments to show marketed properties.
- Reviewed applications from prospective tenants; conducted background checks and credit history reviews.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Developed strategies to increase occupancy levels through effective marketing campaigns.
Clinical Call Specialist
Oak Street Health
Charlotte, NC
07.2018 - 01.2020
- Responsibilities include managing inbound and outbound calls from patients and help them by scheduling clinic visits, resolve patient issues, and communicate patient needs and requests to the care teams in the clinics.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, membership details, and purchase advantages.
- Resolved customer complaints in a timely manner while adhering to company policies and procedures.
- Maintained up-to-date knowledge of all products, services, pricing plans and promotions.
Education
Associate of Science - Hospitality Administration And Management
Tidewater Community College
Norfolk, VA12-2013
High School Diploma -
Granby High School
Norfolk, VA06-2011
Skills
- Property Tours
- Lease Renewal Reporting
- Market Outreach
- Fair housing policies
- Creative Problem-Solving
- Community Engagement
- Rent Collection
- Administrative Support
- Regulatory Auditing
- Rental Pricing Strategies
- Maintaining Occupancy Levels
- Phone and Email Etiquette
- Database Management
- Application Processing
- Business partnerships
- Property Management
- Leasing and sales
- Staff Management
Accomplishments
- Nominated for Leasing Professional of the Year and Customer Service Professional of the Year at 2022 GEM Awards.
- Nominated for Leasing Agent of the Year by 2022 GCAA BRAVO AWARDS.
- Collaborated with team of 30 in the development of the Centralized Leasing Office.
Timeline
Lease & Live It Specialist
Hawthorne Residential Partners
05.2023 - Current
Centralized Leasing Specialist
Ginkgo Residential LLC
05.2023 - Current
Leasing Manager
Pfalzgaf Communities
02.2020 - 02.2022
Clinical Call Specialist
Oak Street Health
07.2018 - 01.2020
Associate of Science - Hospitality Administration And Management
Tidewater Community College
High School Diploma -
Granby High School
Similar Profiles
Chase FowlerChase Fowler
Service Technician at Hawthorne Residential PartnersService Technician at Hawthorne Residential Partners
Candace WoodCandace Wood
Community Director at Hawthorne Residential PartnersCommunity Director at Hawthorne Residential Partners
John GuillotJohn Guillot
Regional Service Director at Hawthorne Residential PartnersRegional Service Director at Hawthorne Residential Partners