Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KAMALA NARAYANAN

Bangalore,MA

Summary

A 23-year track record of managing complex transitions, developments, and maintenance; providing consulting, solutions options, and recommendations around technology, standards, methods, and governance by providing expertise in practice development and directing the IT strategy, objectives, and priorities; expert in ITIL processes, processes, and techniques, including ITSM; deliver innovative, cost-effective solutions to meet customer business requirements by analyzing critical support requirements, identifying deficiencies, and improving technologies; manages transformations of large clients; plans, builds and manages technology practices; easily communicate and present in a multicultural, global environment; bridge the gap between business and IT.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Delivery Manager -

WIPRO TECHNOLOGIES
, INDIA
01.2007 - Current
  • Managing a cross-functional team of 300 individuals in an offshore and onshore environment.
  • In charge of managing a revenue stream of GBP 8 million per quarter.
  • Work directly with clients to ensure the success of all engagements under the Global Delivery Model.
  • Responsible for the availability and reliability of multiple business-critical applications, and for the establishment of escalation points in order to resolve critical issues.
  • Manages the financial aspects of work orders and revenue, ensuring complete control and clarity.
  • Successfully completed several RFPS, primarily from the delivery board.
    Implemented a Core/Flex model to transition the support and development teams from traditional ASD model to Core/Flex model successfully.
  • As a result, a process is created for continuously onboarding, training, mentoring, and keeping a pool of engineers, which allows seniors to rotate into new roles, as well as backfill during periods of attrition.
  • Responsible for implementing SLAs and KPIs for multiple teams within the operations stream.
  • Numerous process improvements were implemented to improve system stability and reliability, resulting in a healthy production deployment with no post-production incidents.

Key Contributions

As Delivery Manager
  • Successfully developed two-tier buffer system for training and left shift employees.
    Eliminated manual testing of databases and application servers by automating daily health checks.
  • To assist in the rapid and accurate development of proposals, identified inadequate unit level cost calculation methods across all streams and implemented a standard cost calculation method.
  • Reduced customer costs by 30% by implementing processes and procedures that enhanced operations and drove efficiency.
  • Achieved internal project manager certification by mentoring several staff members; effective team leadership also resulted in a 30% improvement in employee retention.
  • In order to improve Onshore Offshore Collaboration and customer centricity, program-specific sessions are conducted.
  • Establish a training platform for in-house team members to enhance their skills and promote cross-skilling, while simultaneously constructing a point of contact for customers.
  • Around 40 junior members of the account were trained and placed on a quarterly basis.
    Professional with extensive experience grooming mid-level engineers and continuously rotating to senior roles, preparing senior engineers for new positions.
  • Sessions for microteams to assist the employees in achieving a work-life balance.

Practice Manager -

Wipro Technologies
11.2003 - 12.2006
  • Managing the practice delivery process for multiple technologies.
  • As the Practice Development Manager, I was responsible for implementing the plan to expand the practice. This included competency development, rookie onboarding and management, resource rotation, cross-skilling and upskilling, as well as delivery management.
  • To reduce costs and maintain seed teams, build the appropriate pyramid structure for various accounts.
  • The tracking of issues/risks/deliverables, quality assurance, and management levels of reporting / resource utilization are all included in the tracking process.
  • Ensure that less than 5% of the bench is open, and work proactively with all business units to facilitate quicker placements.
  • Actively identify underutilized seniors in various accounts and initiate a rotation practice.
  • Assumed the role of supply and demand management for multiple practices at different points in time.
  • I have been certified by the company to conduct soft skills enhancement workshops for a group of more than fifty individuals.
  • Among the most important training areas are self-motivation, de-stress methods, and energy enhancement.
  • Collaboration between different vendors and support groups in order to create a better working environment.

Key Contributions

As Practice Manager
  • Grew the practice from 120 to 200 in 6 months with 90% billability.
  • Increased the campus grads billing ratio in all sub practices and hit all the time high for the year moving from 7% to 12%.
  • Had the highest account hunting and farming closures and moved the billing count from -5 to 60 in 6 months.
  • Built the new practice “Magento” from scratch and placed 10 resources within 2 months.
  • Build proactive pipeline of resources and was the only practice to have no overdue demands and least bench.
  • Build proactive pool of trained resources across ecomm peripherals to provide complete unit to account.

Software Engineer -

TOTAL SOLUTIONS PVT. LTD
06.2000 - 09.2002
  • Ecommerce architect of the product development team.

Analyst Programmer -

TOTAL SOLUTIONS PVT. LTD
02.2001 - 02.2002
  • Worked for Singapore Government departments on key Government eLearning initiatives.

Analyst Programmer -

SQUARE D SOFTWARE
06.1996 - 01.2000
  • Interfaced effectively with team members, external vendors, and diverse business partners while managing all phases of the software development life cycle (SDLC).

Education

Masters in Computer Applications -

UNIVERSITY oF MADRAS

Bachelors in Computer Science -

UNIVERSITY oF MADRAS

Skills

  • Delivery Management
  • Transitions & Transformations
  • Supply and Demand Management
  • People Management / Onsite & Offshore Teams
  • Vendor management
  • Capacity Planning and Performance
  • Program Specific Knowledge Augmentation
  • Incident, Problem, Change and Release Management
  • Transition and Support Management
  • Risk Management

Certification

  • PMP - Project Management Professional
  • ITIL V3 Foundation

Timeline

Delivery Manager -

WIPRO TECHNOLOGIES
01.2007 - Current

Practice Manager -

Wipro Technologies
11.2003 - 12.2006

Analyst Programmer -

TOTAL SOLUTIONS PVT. LTD
02.2001 - 02.2002

Software Engineer -

TOTAL SOLUTIONS PVT. LTD
06.2000 - 09.2002

Analyst Programmer -

SQUARE D SOFTWARE
06.1996 - 01.2000

Key Contributions

As Delivery Manager

Key Contributions

As Practice Manager

Masters in Computer Applications -

UNIVERSITY oF MADRAS

Bachelors in Computer Science -

UNIVERSITY oF MADRAS

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KAMALA NARAYANAN