Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Websites
Timeline
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Kamaldeep Singh Dhillon

Bangalore,Karnataka

Summary

Analytical professional with strong background in financial modeling and risk management. Skilled in providing financial consultations and solutions for businesses of all sizes. Astute candidate develops new strategies and processes to optimize financial operations. Experienced Operations Analyst with first-rate skills in organizing, problem solving and project management. Expert in payment operations and financial analysis, ready to apply experience and abilities to take on new professional challenges with an established company.

Overview

8
8
years of professional experience

Work History

Senior Transaction Risk Operations Analyst

Bluevine
Bangalore, Bengaluru
01.2023 - Current
  • Processed incoming and outgoing checks and money orders for deposit into customer accounts.
  • Handled and Investigated discrepancies in incoming and outgoing ACH batches received from customers.
  • Reviewed daily ACH activity to ensure compliance with NACHA Operating Rules and Regulations.
  • Processed international wire payments.
  • Implemented strategies to minimize financial losses due to fraudulent activities.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Developed reports on payment trends and performance metrics for management review.
  • Monitored transaction flows between customers, banks, countries, and other entities for compliance with anti-money laundering laws and regulations.

Digital Banking Support Associate II

Bluevine
Bangalore, Karnataka
04.2022 - 12.2022
  • Educated clients on services and digital channels.
  • Delivered client services and acquired new relationships by cross-relevant product details and services.
  • Took great pride in ensuring positive overall customer experience. Customer-focused approach to troubleshooting, resolving problems, and ensuring repeat business. Responsible for managing customer expectations in delivering superior levels of service.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Defined and implemented quality initiatives to reduce risk.

Customer Service Representative

Groupon
04.2018 - 04.2022
  • With 4 years of experience in chats and email process at, Groupon shared Services Private Ltd including sales, and customer care
  • Received 85% satisfaction rate
  • To check different parameters and enhance quality service to customers
  • Track internal progress with reference to industry standards to gauge where it fell in terms of productivity and customer satisfaction
  • Supporting team members to minimize critical errors and provide best output to customers
  • Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
  • Monitoring operations to ensure that we meet production standards.
  • Collected and analyzed customer information to prepare product or service reports

System Administrator

Mensagam Technologies
07.2016 - 11.2016
  • Provide technical support for both hardware and software issues that may arise
  • Monitor system daily and respond quickly to any security breaches or usability concerns.
  • Generated reports outlining network performance, costs and downtime issues.

Education

B.E - Civil Engineering

Sathyabama University

12th StateBoard -

KC School Gwalior
Madhya Pradesh

Skills

  • Salesforce
  • Clear, GIACT
  • Middesk, Tableau, Galileo
  • CRM
  • Skywalker
  • MS Excel
  • Zendesk
  • Financial and operational reporting

Additional Information

  • Received multiple metal awards for top10 performers across floor.
  • Received Champions award for best performance in team and helping team members to achieve goals
  • Spotlight Award for Employee of the quarter

Accomplishments

Received a promotion to senior payment operation analyst in 2023.

Timeline

Senior Transaction Risk Operations Analyst

Bluevine
01.2023 - Current

Digital Banking Support Associate II

Bluevine
04.2022 - 12.2022

Customer Service Representative

Groupon
04.2018 - 04.2022

System Administrator

Mensagam Technologies
07.2016 - 11.2016

B.E - Civil Engineering

Sathyabama University

12th StateBoard -

KC School Gwalior
Kamaldeep Singh Dhillon