Python
KAMALESH SRIKANTH
Schaumburg,Illinois
Summary
Seasoned product leader with a deep focus on enhancing customer experiences. Expertise in API integrations, strategic partnerships, and agile methodologies driving innovation to deliver standout user experiences.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Head of Customer Experience
AlertOps
Bloomingdale, Illinois
11.2022 - Current
- Defined and owned product vision for AlertOps Mobile Application v2.0, which led to a 25% increase in new-feature engagement.
- Collaborated with engineering and design teams, successfully delivering 10+ roadmap projects within the last 9 months
- Conducted 100+ customer feedback sessions, to prioritize roadmap and design requirements to a simpler UX leading to a 30% reduction in user friction points.
- Championed insights dissemination from research ensuring cross functional collaboration across Sales, Marketing, and Engineering.
Manager, Customer Experience
AlertOps
Bloomingdale, IL
08.2021 - 11.2022
- Spearheaded the API migration for 150+ organizations, with less than 1% reported service interruption.
- Initiated a technical training program, resulting in decreasing sales cycle duration by over 50%.
- Played a pivotal role in the launch of AlertOps Mobile App v2.0, contributing to a 50% growth in Daily Active Users within the first three months.
- Worked with developers, reducing feature backlog through effective requirement prioritization.
Solutions Consultant
AlertOps
Bloomingdale, IL
02.2020 - 08.2021
- Designed and executed Co-Marketing Plan with 12 Strategic partners, driving a 45% bump in organic search results ranking.
- Evangelized for updated PSA (Professional Service Automation) to cater to a cloud ecosystem.
- Successfully onboarded and integrated with 20+ Technical Alliance partners, leading to a 35% increase in marketplace visibility and 15% growth of organic sign ups.
- Performed proof of concept demonstrations, instructing potential customers on benefits of AlertOps - Incident Response Orchestration.
Integration Engineer
AlertOps
Bloomingdale, Illinois
07.2019 - 02.2020
- Leveraged third-party applications and middleware to develop integrations.
- Designed and managed the development and deployment of 30+ Enterprise Integrations
- Redesigned the Knowledgebase, resulting in a 30% reduction in support queries during onboarding.
- Advised Sales and Marketing teams on Integration strategies, contributing to a 20% increase in product sales quarter-over-quarter.
Education
Bachelors of Business Administration - Computer Science And Finance
Loyola University of Chicago
Chicago, IL 08.2015 - 05.2019
Skills
Project Management: Skilled in managing cross-functional teams and complex projects, ensuring timely delivery
Requirement Analysis and Writing: Adept at understanding customer/business needs and translating them into actionable technical requirements
API Testing and Development: Experienced in creating, testing, and optimizing APIs for diverse applications
Product Development: Proven track record of driving product development from inception to launch
Leadership: Demonstrated ability to lead teams and drive organizational goals
Critical Thinking: Ability to dissect complex issues and propose effective solutions
Strategic Partnership: Expertise in building and nurturing partnerships, promoting joint product capabilities
Software
Unix / Linux Scripting
REST API Testing
ServiceNow
JIRA
Confluence
Git
Figma
Jenkins
AWS - EC2, Polly, Lamda, API Gateways
SQL
ProductPlan
Salesforce
Visio
Trello
Intercom
Pendo
Timeline
Head of Customer Experience
AlertOps
11.2022 - Current
Manager, Customer Experience
AlertOps
08.2021 - 11.2022
Solutions Consultant
AlertOps
02.2020 - 08.2021
Integration Engineer
AlertOps
07.2019 - 02.2020
Bachelors of Business Administration - Computer Science And Finance
Loyola University of Chicago
08.2015 - 05.2019