KAMALJEET GOJRA
CROWN POINT,IN
Summary
Accomplished Human Resources Manager at Manvee CML Indiana LLC, adept in streamlining HR processes and enhancing employee relations. Leveraged organization and verbal communication skills to resolve conflicts and improve efficiency. Achieved significant improvements in customer satisfaction and operational productivity, demonstrating a professional demeanor and a tech-savvy approach to business administration.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
P & B Automotive
07.2023 - 12.2024
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
Human Resources Manager
Manvee CML Indiana LLC
06.2019 - 10.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Streamlined recruitment processes to improve time-to-hire, employing innovative sourcing strategies and technologies.
Barista
Dunkin' Donuts
01.2014 - 09.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cashier Manager
Citgo Gas Station
01.2019 - 08.2021
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Manager of Operations
Economy Package Liquors
01.2018 - 06.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Cashier Manager
Gary Gas Center
01.2014 - 08.2018
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Monitored areas for security issues and safety hazards.
Education
Bachelor of Science - Communications
INDIANA UNIVERSITY NORTHWEST
Gary, INHigh School Diploma -
Crown Point High School
Crown Point, IN06-2015
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Professional demeanor
- Tech-Savvy
- Business administration
Certification
- Substitute Teaching License (varies by state) - INDIANA Department of Education.
- INDIANA Driver's License
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Native or Bilingual
Gujarati
Elementary
Interests
- Swimming
- Playing Sports
- Baking
- Volunteering
- Watching Movies and TV Shows
- Music
- Gym Workouts
- I enjoy helping others and giving back to the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Fundraising Events
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Dancing
- Outdoor Recreation
- Road Trips
- Personal Development and Self-Improvement
Timeline
Receptionist
P & B Automotive
07.2023 - 12.2024
Human Resources Manager
Manvee CML Indiana LLC
06.2019 - 10.2024
Cashier Manager
Citgo Gas Station
01.2019 - 08.2021
Manager of Operations
Economy Package Liquors
01.2018 - 06.2019
Barista
Dunkin' Donuts
01.2014 - 09.2021
Cashier Manager
Gary Gas Center
01.2014 - 08.2018
Bachelor of Science - Communications
INDIANA UNIVERSITY NORTHWEST
High School Diploma -
Crown Point High School