Kamalpreet Basra
Fresno,USA
Summary
Efficient Human Resources Assistant performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing, and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
Foster Farms
Fresno, CA
03.2024 - Current
- Accountable for hiring, orientation, executing policies, administering benefits, managing employee relations, and ensuring compliance with labor laws
- Oversee and implement HR recruitment best practices, assess candidates' resumes and job applications
- Perform interviews using a variety of reliable recruitment and selection tools/methods to screen candidates
- Coordinate work physicals and drug tests, as well as conduct background checks
- Facilitate orientation sessions and handle the necessary paperwork for new hires
- Complete EDD unemployment/disability claim forms for hourly employees
- While tracking and processing all hourly leaves of absence
- Oversees tardiness and absenteeism reports to guarantee that appropriate documentation is provided for employees experiencing frequent tardiness or absenteeism issues
- Assisted in developing training programs for staff members.
- Reviewed resumes submitted by applicants for open positions.
- Monitored timekeeping records for accuracy and completeness.
- Respond to phone calls, perform typing tasks, support with inquiries at the front counter, provide interpretation for the HR Supervisor when necessary, and aid in resolving different job-related issues.
Human Resources Administrative Assistant
Gusmer Enterprises Inc.
Fresno, CA
08.2023 - 02.2024
- Perform a variety of clerical and human resources administrative tasks, providing general support to the accounting department, coordinating various company events throughout the year, assist with California payroll processing ensuring pay is processed on time, accurately, and in compliance with government regulations
- Biweekly payroll, reviewing time information for completeness and accuracy, including accounting for meal breaks and penalties, reporting time, call-back pay, shift pay, and premium pay
- Also ensure that time records are properly approved
- Ensure compliance with federal, state, and local payroll wage and hour laws and best practices
- Maintain auditable payroll records to support legal compliance
- Maintain company intranet by updating organizational chart, seating charts, directories, forms, and policies
- Maintain petty cash box and reconcile for accounting department
- Keep track of company gas and office supply credit cards
- Complete stock inventory adjustments and transfers in designated software as assigned by accounting
- Execute internal order inventory transfers for various sites, create month end variance spreadsheets, create and edit customer profiles in sales tax software, reconcile cycle counts and negative inventory items
- Coordinate company events including planning, preparing and distributing flyers, purchasing required materials, sending invitations, setting up for event and post event clean up, and working with off shift supervisors for off shift events/celebrations, actively participate in the Company’s Celebration Committee.
Transportation Dispatcher
BST Transportation Inc.
Fresno, CA
12.2020 - 02.2024
- Create trucking routes that keep costs down but meet the customers’ scheduling needs
- Be the primary interface between freight services, customers, sales, system operations and vendors
- To provide quality customer service, while meeting company policies and procedures
- Match bills of lading and reconciling quantities to verify items shipped
- Record complaints and develop possible solutions with customers to maintain customer satisfaction
- Maintain detailed and current records of calls in physical and electronic databases
- Utilize various software systems to facilitate movement, planning, and scheduling
- Monitor dispatch board and continuously manage call priorities based on need
- Field incoming calls, while responding to questions, and transferring calls internally
Nurse Aide
Centerpointe Care Center
Fresno, CA
04.2022 - 03.2023
- Responsible for caring for elderly, disabled, mentally ill, or injured patients in a healthcare setting
- Performs direct care duties, including bathing, feeding, dressing, and ambulating
- Collect and document vital signs to track current patient conditions
- Monitor patient’s respiration activity, blood pressure and blood glucose levels in response to medical administration
- Communicate concerns regarding patient’s status, care, and environment to nursing supervisors, clinical care supervisors and case managers
- Document information in patient charts and communicate status updates to interdisciplinary care team
- Skilled nursing, short-term rehabilitation, and long-term care services
Front Desk Agent
Radisson Hotels
Fresno, CA
02.2021 - 12.2021
- Provide detailed and accurate information in person or over the phone regarding hotel policies, services, amenities, and special promotions
- Answer phone calls and provide information to guests or transfer calls to appropriate departments, assist guests with inquiries, requests, and complaints, providing excellent customer service
- Register guests and assign rooms, ensuring all necessary information is obtained - Handle guest check-ins and check-outs efficiently and accurately
- Coordinate workshops, conferences, and meetings by scheduling and reserving rooms and preparing supplies
- Process payments and maintain accurate records of guest transactions
- Reconcile accounts
- Balance the cash drawer and log receipts
- Keep accurate financial records and ledgers
- Help prepare for forecasts and audits
Transportation Dispatcher
Hunter Transportation Inc.
Fresno, CA
04.2020 - 07.2021
- Create trucking routes that keep costs down but meet the customers’ scheduling needs
- Be the primary interface between freight services, customers, sales, system operations and vendors
- To provide quality customer service, while meeting company policies and procedures
- Schedule loads according to priority and available equipment
- Utilize various software systems to facilitate movement, planning, and scheduling
- Monitor dispatch board and adjust call priorities regularly based on caller needs
- Review routes, daily traffic, and weather conditions to adjust plans while meeting daily requirements and service needs
- Answer customer requests with information about product availability, shipping information, and status.
Customer Service Representative
Concentrix
Mississauga, Canada
04.2019 - 03.2020
- Interfaces with customers via inbound/outbound calls and/or via the Internet
- This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services
- Maintain a positive, empathetic, and professional attitude towards customers
- Respond promptly to customer inquiries, through various channels
- While ensuring high customer satisfaction by resolving problems with knowledge and friendly service
- Maintain knowledge of company products and services
- Manage junior customer service representatives
- Manage high volume of inbound/outbound calls, emails, and chat line
Retail Sales Associate
Forever 21
Windsor, Canada
03.2018 - 03.2019
- Assist in the location, availability, and selection of merchandise, while using basic selling techniques to engage with the customer
- Introduce current sales, promotions, credit card applications and other brand initiatives to gain customer loyalty
- Complete sales transactions and maintain proper accountability at registers
- Processes merchandise returns and exchanges courteously and under company guidelines
- Maintain the visual standards for the selling floor, fitting rooms, visual displays, and presentations
- Assist in daily store recovery, before, during or after store opening hours
- Provide support for all cross-functional departments, while training new employees to function independently
Education
AS - Office Administration
St. Clair College
Windsor, ON, Canada04.2019
AAS - Business Administration
Fresno City College
Fresno, CASkills
- Multilingual
- Microsoft Office
- Verbal communication
- Written communication
- People skills
- Problem-solving
- Resourcefulness
- Attention to detail
- Accuracy
- Prioritization
- Multi-tasking
- Organizational skills
- Self-motivated
- Ability to work without supervision
- Human resources administration
- Talent management
References
References available upon request.
Certification
Human Resources Management From Fresno City College
Timeline
Human Resources Assistant
Foster Farms
03.2024 - Current
Human Resources Administrative Assistant
Gusmer Enterprises Inc.
08.2023 - 02.2024
Nurse Aide
Centerpointe Care Center
04.2022 - 03.2023
Front Desk Agent
Radisson Hotels
02.2021 - 12.2021
Transportation Dispatcher
BST Transportation Inc.
12.2020 - 02.2024
Transportation Dispatcher
Hunter Transportation Inc.
04.2020 - 07.2021
Customer Service Representative
Concentrix
04.2019 - 03.2020
Retail Sales Associate
Forever 21
03.2018 - 03.2019
AS - Office Administration
St. Clair College
AAS - Business Administration
Fresno City College