Kamani Smith
Queensbury,NY
Summary
Detail-oriented professional adept in client relationship management and technical support. Known for strong communication and adaptability, contributing to successful system implementations and improved service delivery across multiple environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Engineer
StoredTech
Queensbury, New York
10.2024 - Current
- Delivered technical support across network environments for 1500+ users, maintaining operational continuity.
- Resolved complex endpoint issues during 300+ on-site visits, balancing problem-solving with user communication.
- Proactively monitored system performance and availability to ensure uptime across production environments.
- Coordinated system implementations and migrations across 12 environments, facilitating smooth transitions.
- Created and maintained documentation to standardize processes and improve service delivery consistency.
Insurance Agent
State Farm
Queensbury, New York
10.2023 - 10.2024
- Developed personalized insurance plans tailored to client needs and preferences.
- Educated clients on insurance products and coverage options to enhance understanding.
- Conducted regular follow-ups to strengthen client relationships and ensure satisfaction.
- Assisted clients with policy renewals and modifications to maintain coverage adequacy.
Education
Associates Degree - Business Administration
Suny Adirondack
Queensbury, NYSkills
- Technical documentation
- Problem solving
- Time management
- Customer relationship management
- Leadership
- Team Work
- Communication
Certification
- Microsoft Certified: Azure Fundamentals
- Microsoft 365 Certified: Fundamentals
Timeline
System Engineer
StoredTech
10.2024 - Current
Insurance Agent
State Farm
10.2023 - 10.2024
Associates Degree - Business Administration
Suny Adirondack