Kamani Washington

Las Vegas,NV

Summary

Dedicated and personable Customer Service Specialist with over 10 years of experience in high-paced environments. Skilled at handling a variety of customer queries with efficiency and professionalism. Seeking to bring my expertise and positive attitude to a dynamic team at a forward-thinking company.

Overview

years of professional experience

Work History

Senior Customer Service Representative

Zenith Solutions

06.2017 - 01.2020

Managed a team of 10 customer service representatives
Developed a new training program that increased customer satisfaction by 15%
Implemented a CRM system that improved data accuracy and customer follow-up.

Customer Service Representative

Bright Beginnings Call Center

08.2015 - 11.2016

Handled an average of 50+ customer interactions per day
Received the "Star Performer" award for highest customer satisfaction rating in the team for 2020
Assisted in training new employees in customer service protocols.

Skills

Proficient in CRM software (Salesforce, Zendesk)
Excellent communication and interpersonal skills
Problem-solving and conflict resolution
Multitasking in fast-paced environments
Fluent in Spanish and English

Call Control
Complaint Resolution
Customer Support
Process Optimization

Additional Information

Volunteer Coordinator for Local Food Bank (2018 - 2020)
Member of the National Communication Association

Certifications And Awards

Certified Customer Service Professional (CCSP) - 2020
Star Performer" Award for Customer Satisfaction, Bright Beginnings - 2020

Affiliations

Volunteer Coordinator for Burbank, CA Local Food Bank (2018 - 2020)

Timeline