Kamani Williams
Newport News,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Apple One
2023.12 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- 50 WPM
Insulator Helper
Mills & Marine Ship Repair LLC
2022.02 - 2023.11
- Enhanced insulation efficiency by accurately measuring and cutting insulation materials to fit specific spaces.
- Assisted in reducing energy costs for clients by properly installing insulation in walls, ceilings, and floors.
- Ensured safety on job sites by maintaining clean work areas and adhering to all safety guidelines.
- Increased client satisfaction with timely project completions, working diligently alongside a team of insulators.
Customer Service
Alorica
2021.05 - 2022.02
- Delivered exemplary customer service and warmly greeted guests.
- Provided excellent customer service to subscribers and businesses.
- Submitted requests and changes into scheduling system and created accurate customer service schedules.
- Worked with customer service to handle escalated customer issues.
- Provided exceptional customer service to clients, responding to questions effectively.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Provided superior customer service leadership by greeting and assisting customers.
- Provided expert customer service and technical support to clients.
- Earned Title recognition for providing excellent customer service.
- Conducted customer service training sessions for new team members.
- 50 WPM
Team Lead
Popeyes
2019.05 - 2020.10
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
High School Diploma -
Heritage High School
Newport News, VA06.2021
Skills
- Call Management
- Consultative Sales
- Scheduling
- Data Entry
- Data Collection
- Paperwork Processing
- Appointment Scheduling
- Documentation
- Call Center Operations
- Active Listening
- Customer Service
- Live chat support
- Spreadsheets
- Report Transcription
- Microsoft Excel
- Office equipment proficiency
- De-Escalation Techniques
- Professional telephone demeanor
- Multi-line phone talent
- Computer Proficiency
- CRM Software
- Call center experience
Languages
English
Full Professional
Timeline
Customer Service Representative
Apple One
2023.12 - Current
Insulator Helper
Mills & Marine Ship Repair LLC
2022.02 - 2023.11
Customer Service
Alorica
2021.05 - 2022.02
Team Lead
Popeyes
2019.05 - 2020.10
High School Diploma -
Heritage High School
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