Kamanie Dat
Brooklyn,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
New York Cosmetic, Skin And Laser Surgery
06.2022 - 06.2023
- Worked cross functionally with New York locations
- Skilled at working independently and collaboratively in a team environment.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls and emails.
- Performed various administrative tasks by filing, copying and faxing documents.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Team Lead
Daniel Wellington
02.2020 - 09.2021
- Provided excellent customer service to new and existing clients to build client relationships
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Completed routine store inventories.
Client Service Assistant Manager
Acupath Laboratories
08.2016 - 02.2020
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
- Managed customer accounts to secure customer satisfaction and repeat business.
Stylist
All Saints
06.2013 - 12.2015
- Engaged with store personnel, and educated team on features and benefits of products to build brand awareness
- Provided positive first impressions to welcome existing, new, and potential clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Recommended complementary purchases to customers, increasing revenue.
- Assessed client needs and utilized suggestive selling techniques to drive sales.
Education
No Degree - Paralegal Studies
Nassau Community College
Garden City, NY12.2024
Associate of Arts - Business Administration
Valencia College
Orlando, FL05.2014
Skills
- EMR / EHR
- Insurance Verification
- HIPAA Compliance
- Appointment Scheduling
- Letter Preparation
- Telephone Etiquette
- Problem-Solving
- MS Office
Timeline
Medical Receptionist
New York Cosmetic, Skin And Laser Surgery
06.2022 - 06.2023
Team Lead
Daniel Wellington
02.2020 - 09.2021
Client Service Assistant Manager
Acupath Laboratories
08.2016 - 02.2020
Stylist
All Saints
06.2013 - 12.2015
No Degree - Paralegal Studies
Nassau Community College
Associate of Arts - Business Administration
Valencia College
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