Kamar Eisa
Houston,TX
Summary
Developing skills in information technology with foundational knowledge in cybersecurity, hardware, and software troubleshooting through hands-on training. Eager to apply growing technical abilities and proven administrative expertise to support organizational operations in an entry-level IT role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Elections IT Desktop Support Technician
Robert Half
10.2024 - 11.2024
- Conducted device orientations and prepared up to 20 systems for curbside and in-booth voting, improving operational efficiency and ensuring seamless voter accessibility
- Installed, assessed, and dismantled election equipment, including ballot boxes, printers, and tactile switches, maintaining a precise inventory of approximately 15 devices per location at the end of each shift
- Configured, troubleshot, and deployed Verity Touch Writer Duo and Duo Go systems, verifying functionality across all voting booths, power connections, and peripherals to meet daily operational targets
- Achievement: Provided on-site critical technical support for 10 staff members and 10 voters, resolving issues with a 100% success rate and increasing efficiency by 60%
Administrative Assistant
Endeavors Family Inc
04.2022 - 10.2022
- Designed a documentation system that reduced safety incidents by 10%, earning recognition for improving the well-being of youth in care
- Delivered system support to over 30 staff members, resolving IT issues with a 95% resolution rate, receiving positive feedback for prompt assistance
- Streamlined workflows and implemented systems at an unaccompanied minor shelter, resulting in a 15% increase in operational efficiency
- Provided IT support during onboarding for up to 15 new hires per month, setting up devices such as laptops and configuring system access to meet organizational requirements
- Achievement: Reduced onboarding time by 20% through collaboration with the Operations Manager, accelerating staff readiness and training efficiency
Sales Lead
Floor and Decor
12.2020 - 04.2022
- Maintained and troubleshot up to 10 in-store devices, including tablets, scanners, and desktop computers, ensuring uninterrupted customer service
- Supported the operation of point-of-sales (POS) systems, ensuring smooth functionality for transactions and resolving technical issues for over 25 daily users
- Assisted customers in navigating digital tools, enhancing their shopping experience across online and in-store platforms by resolving 90% of technical issues on first contact
Clerk III
Health and Human Services Commission
01.2017 - 12.2020
- Led training sessions for 5-10 team members on data entry software, increasing team efficiency by 15%
- Managed and updated electronic filing systems for over 1,000 client records, ensuring data integrity and accuracy
- Troubleshot and resolved issues with office equipment, including 5 printers and PCs, reducing downtime by 20%
- Guided customers in navigating software applications, improving task completion rates by providing step-by-step technical support
Store Operations Administrator
Bassett Furniture
09.2013 - 12.2016
- Developed a comprehensive training file with detailed instructions for conducting cycle counts, ensuring consistent and precise tracking of showroom inventory, which included 500+ items
- Provided IT support for up to 15 staff members, troubleshooting issues with order entry, inventory systems, and payment software to maintain seamless daily operations
- Scheduled deliveries and service calls using logistics software, meeting 98% of customer delivery timelines
- Managed financial transactions and petty cash using accounting software, processing reimbursements and reconciling cash drawers with 100% accuracy
- Achievement: Created a training resource for inventory management that continues to minimize discrepancies and improve operational efficiency in the showroom
Education
Cybersecurity pre-apprenticeship trainee -
Prairie View A& M University
Houston, TX01-2025
Information technology trainee -
NPower
Houston, TX12.2024
AA - Computer Science
Houston Community College
Houston, TX05.2013
Skills
- Adaptability
- Customer Service
- Critical Thinking and Problem Solving
- Leadership and Teamwork
- Inventory Management
- Data Entry and Management
- System Setup and Maintenance
Certification
- FEMA Professional Development, 2024 - Present
- CompTIA Information Technology Fundamentals, 2024 - Present
- Coursera IT Support Professional, 2024 - Present
- CompTIA A+, In Progress
- CompTIA Security +, In Progress
- Coursera Data Analytics, In Progress
Awards
Recognized as Customer Service Representative of the Month for exceptional performance by Bassett Furniture
Timeline
Elections IT Desktop Support Technician
Robert Half
10.2024 - 11.2024
Administrative Assistant
Endeavors Family Inc
04.2022 - 10.2022
Sales Lead
Floor and Decor
12.2020 - 04.2022
Clerk III
Health and Human Services Commission
01.2017 - 12.2020
Store Operations Administrator
Bassett Furniture
09.2013 - 12.2016
- FEMA Professional Development, 2024 - Present
- CompTIA Information Technology Fundamentals, 2024 - Present
- Coursera IT Support Professional, 2024 - Present
- CompTIA A+, In Progress
- CompTIA Security +, In Progress
- Coursera Data Analytics, In Progress
Cybersecurity pre-apprenticeship trainee -
Prairie View A& M University
Information technology trainee -
NPower
AA - Computer Science
Houston Community College
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