Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Hobbies and Interests
Generic

KAMAR PORTER

Boston,MA

Summary

Dedicated prevention network coordinator, professional with demonstrated strengths in customer service, time management and data tracking and reporting. Good at troubleshooting, building successful solutions. Excellent verbal and written communication skills with strong background cultivating positive relationships and exceeding goals. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Flexible Customer Service Representative offering 8+ years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Member Service Representative 40 Hrs a Week

Blue Cross Blue Shield Massachusetts
10.2024 - Current
  • Provided exceptional customer support, resolving inquiries and enhancing member satisfaction.
  • Managed account updates and maintained accurate member records in system.
  • Processed membership applications efficiently, ensuring compliance with organizational policies.
  • Educated members on product offerings, promoting features and benefits to drive engagement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Implemented strategies to enhance communication between departments, resulting in improved service coordination.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.

Patient Care Coordinator 40 Hrs a Week

Tufts Medical Center
10.2022 - 04.2023
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Processed patient intake information and updated medical records prior to treatment.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Provided administrative support for patient care staff.
  • Received and routed care team messages and documents to appropriate staff.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Stayed current on community-based resources and services useful to patients.

Call Center Representative 40 Hrs a Week

Harbor Health Services, Inc.
06.2022 - 10.2022
  • Epic systems dental and medical knowledge,
  • Customer service,
  • Data entry,
  • Inbound and outbound calls,
  • Sending messages via teams and email Messaging through epic to dental and other medical care teams
  • Effectively and efficiently taking care of all patient concerns and inquires
  • Appointment scheduling
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Developed effective working relationships with team members across multiple departments.

X-Clinic Supervisor 40+ Hrs a Week

Codman Square Health Center
10.2021 - 05.2022
  • Manage all health care streams and systems,
  • Supervise X-clinic staff set up and plan daily supervision,
  • Incorporate and built creative work flow's
  • Epic systems
  • lead meetings, trainings,
  • Testing and patient navigation collected urine samples
  • Handled NP's coverage scheduling at X-clinic
  • Monthly data reporting to DPH, Develop staff
  • Data entry,
  • Answering phones and appointment scheduling

Security Officer 20 Hrs a Week

United Security Inc.
06.2020 - 12.2021
  • Checked for safety hazards and took corrective action when necessary.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Assisted in the development and implementation of security policies and procedures.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Monitored premises and recorded activity in daily officer reports.
  • Verified photo IDs and tickets to allow guests passage.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Maintained high levels of alertness throughout shifts.

Health Navigator 40 Hrs a Week

JRI Health
06.2017 - 08.2021
  • Participated in regular team meetings, staff meetings and quality improvement projects to improve client care,
  • Navigated clients to appointments, treatment, and other HIV STI services
  • Referrals and data entry, Testing, and Prep administration.
  • Supervised peer leaders Preserved and prepared reports and treatment records.
  • Attended and facilitated trainings, meetings, and groups Put on community events, and balls
  • incorporated prevention methods
  • Outreach
  • Organized clinical documentation, treatment plans, and referrals
  • Maintained accurate records of patient interactions and progress towards goals.
  • Coordinated referrals to appropriate specialists or community programs as needed.
  • Educated patients on self-management techniques such as stress reduction strategies and lifestyle modifications.
  • Connected patients with additional support systems such as social workers or mental health professionals.
  • Identified gaps in existing services or resources for navigating healthcare issues.

Prevention Network Coordinator 40 Hrs a Week

JRI Health
06.2017 - 08.2021
  • Developed team communications and information for prevention network meetings
  • Monitored social media and online sources for data Testing, HIV, STI's,
  • Prep administration
  • Specific outreach,
  • Social media network facilitation
  • Planned and coordinated events
  • Planned and coordinated trainings, meetings, group level interventions, groups, etc.
  • Set up and planned daily supervisions and team meetings
  • Referrals, and resource research
  • Data entry,
  • Communications
  • Fiscal year and BPHC monthly reporting and preparation
  • Attended trainings, community events, and meetings as necessary
  • Daily supervision and check in Strategy planning
  • Prevention team coordination Outreach

Health Navigator 40 Hrs a Week

JRI Health
01.2015 - 06.2017
  • Participated in regular team meetings
  • Attended staff meetings and quality improvement projects to improve client care
  • Navigated clients to appointments, treatment, and other HIV STI services
  • Referrals and Testing
  • Prep administration
  • Attended and facilitated trainings, meetings, and groups
  • Helped to plan community events, and balls incorporated prevention methods
  • Wednesday clinic at Fenway Health non stop testing day and evening on Wednesdays
  • Filed Data entry Identified barriers when treatment goals were not met
  • Created new treatment plan when previous plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals
  • Preserved and prepared reports and treatment records
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes

Customer Service Representative 40 Hrs a Week

Customer Service Representative
01.2015 - 03.2017
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking
  • Protected customer and company information with strict use of established security procedures,
  • Maximized satisfaction by anticipating needs and consistently offering expert support,
  • Handled customers' advanced needs with properly escalated calls and scheduled service appointments
  • Answered 100-200 inbound calls each day to handle various concerns
  • Set appointments, and dispatch calls as necessary, Updated records with all interactions and customers transactions,
  • Connected callers to desired lines using expert switchboard operations skills,
  • Handled requests patiently and with positive approach
  • focused on meeting individual needs
  • Assisted callers with diverse requests by providing timely and accurate information
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Outreach Specialist 40 Hrs a Week

Multi-Cultural AIDS Coalition
04.2013 - 01.2015
  • Represented organization at industry conferences including manning booths and giving polished presentations
  • Publicized Connected Boston program via multifaceted outreach strategies targeted on improving information and participation
  • Assisted in building out new outreach program,
  • Networked across Boston to build new connections and make initial contacts with prospects
  • Planned outreach events for target population, to reach out to at-risk clients
  • Engaged current service program participants to assess current CBO needs
  • Meet contract requirements, and add potential new outreach strategies
  • Networked across Boston, to build new connections and make initial contacts with organizations and potential clients,
  • Increased PrEP, and prevention strategy and awareness,
  • Engaged community through proactive outreach and network development and communication, Recorded, transcribed and maintained confidential client information into applicant tracking system and database,
  • Social media, programming, outreach strategy engagement and planning
  • Community engagement and maintaining good rapport while working with specific communities

Education

GED -

Roxbury Community College
Boston, MA

Skills

  • Coordination
  • Customer service skills
  • Data entry
  • Multitasking
  • Planning
  • Written communication
  • Staff development
  • Supervising skills
  • Customer Relationship Management
  • Data Entry
  • Quality Assurance
  • Call Control
  • Call Center Customer Service
  • Customer Service
  • System Documentation
  • Proficiency in EHR Software
  • Proficiency in Epic systems Software
  • Proficiency in Mychart
  • Verbal and Written Communication
  • Customer Communications
  • Problem-Solving Skills
  • 45 WPM
  • Appointment Scheduling
  • Database Research
  • Call Center Operations
  • Resolving Issues
  • Professional Phone Voice
  • Documentation and Reporting

Additional Information

Multi-talented Prevention network coordinator consistently known for success in planning outreach engagements and prevention network improvements. Experience in Supervision and prevention team management positively impacting overall morale and productivity. Capable Medical Social Worker well-versed in educating patients, clients, coordinating treatment plans and setting up program referrals. Knowledgeable about documentation, recordkeeping and some insurance requirements Reliable Outreach skills, offering excellent communication focused on increasing program participation and effectiveness. Maintains open and positive relationships with current and prospective clients with regular follow up. Brings in new contacts through polished presentations and informational workshop's, establishing community rapport. Knowledgeable in PrEP and navigating and testing patients ready to start, trained in phlebotomy. Call center job screening and triaging client and patient calls through EPIC systems, including typing 40 wpm.

Certification

  • HIV STI prevention
  • PrEP knowledgeable and Prep navigation and testing trained
  • Outreach specialist
  • The BEST youth initiative
  • Phlebotomy and HIV testing

Timeline

Member Service Representative 40 Hrs a Week

Blue Cross Blue Shield Massachusetts
10.2024 - Current

Patient Care Coordinator 40 Hrs a Week

Tufts Medical Center
10.2022 - 04.2023

Call Center Representative 40 Hrs a Week

Harbor Health Services, Inc.
06.2022 - 10.2022

X-Clinic Supervisor 40+ Hrs a Week

Codman Square Health Center
10.2021 - 05.2022

Security Officer 20 Hrs a Week

United Security Inc.
06.2020 - 12.2021

Health Navigator 40 Hrs a Week

JRI Health
06.2017 - 08.2021

Prevention Network Coordinator 40 Hrs a Week

JRI Health
06.2017 - 08.2021

Health Navigator 40 Hrs a Week

JRI Health
01.2015 - 06.2017

Customer Service Representative 40 Hrs a Week

Customer Service Representative
01.2015 - 03.2017

Outreach Specialist 40 Hrs a Week

Multi-Cultural AIDS Coalition
04.2013 - 01.2015

GED -

Roxbury Community College

Hobbies and Interests

  • VOLUNTEER TEF (Transgender emergency fund Boston)- current
  • Trans Resistance Boston-current
  • The Donaghue foundation (LOI committee)-current

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