Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kamareia Chisolm

Evansville,IN

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Representative (remote)

TaskUs
Evansville, IN
10.2021 - 07.2024
  • Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
  • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
  • Navigate internal and external documentation and resources to provide world-class service;
  • Identify and escalate priority or unresolved issues to appropriate internal teams;
  • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
  • Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
  • Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
  • Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
  • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
  • Participate in all mandated internal and external training and/or seminars

Direct Support Professional

Apex Behavioral Services
Evansville, IN
08.2017 - 01.2021
  • Assistance with personal care, meals, shopping, errands, chore and leisure activities, and transportation (excluding transportation that is covered under the Medicaid State Plan)
  • Coordination and facilitation of medical and non-medical services to meet healthcare needs, including physician consults, medications, development and oversight of a health plan, utilization of available supports in a cost effective manner, and maintenance of each participant's health record
  • Assurance that direct service staff members are aware and active individuals in the development and implementation of ISP, Behavior Support Plans, and Risk Plans

Call Center Sales Representative

Teleservice direct
Evansville, IN
07.2014 - 08.2017
  • Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction
  • Document each customer's inquiry information into a database
  • Verify customer's information, making corrections and updates as needed
  • Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
  • Follow-up with callers as necessary
  • Use statistical contact center data to make improvements to performance
  • Outbound calling for surveying to obtain client specific information
  • Shift and Schedule adherence

Account Receivable Specialist (remote)

Alorica
Evansville, IN
02.2012 - 07.2014
  • Oversaw all aspects of accounts receivable operations, ensuring accurate tracking of incoming payments and timely resolution of outstanding balances
  • Managed and maintained A/R aging reports to identify overdue accounts, assess risk, and prioritize collections efforts
  • Reconciled overdue payments, engaging with customers to resolve discrepancies and processing payments efficiently through the ERP system
  • Recorded and tracked daily transactions, including checks, credit card payments, and ACH transfers, ensuring data accuracy in the ERP system
  • Inputted customer invoices and credit notes into the ERP system with precision, adhering to internal policies and deadlines
  • Generated credit memos through the Return Material Authorization (RMA) process, ensuring proper documentation and resolution
  • Collections and Customer Communication
  • Conducted daily collection calls and sent follow-up emails to a set list of customers, negotiating payment plans and addressing inquiries
  • Responded promptly to customer questions regarding invoices, providing clarification and maintaining positive client relationships
  • Reconciled bank statements with issued invoices, identifying and resolving discrepancies to ensure alignment between financial records and customer payments
  • Processed A/R write-offs as needed, adhering to company policies and maintaining proper documentation for audits
  • Maintained a daily Excel workbook to record transactions, ensuring up-to-date and accurate data for reporting and financial analysis

CNA - Certified Nursing Assistant

NEWBURGH HEALTHCARE
Evansville, IN
10.2010 - 02.2012
  • Provide intermittent services and observation of residents within state licensure regulations
  • Provide care and assist residents with ADLs including but not limited to bathing, toileting, grooming, dressing, transferring, and eating according to the individual care plan as needed
  • Assist residents relevant to the facility policies, procedures, and care plans
  • Maintain resident records daily in accordance with federal, state, and company policies and processes
  • This includes documentation as it relates to ADLs, leisure activities, and observations of the resident's physical condition and/or behavior
  • Perform other duties as assigned

Education

High School Equivalent -

North High School
05-2016

Skills

  • Outbound Sales Calls
  • Effective Call Management
  • Customer Service Expertise
  • Strong Interpersonal Communication
  • Proficient Computer Skills
  • Sales Expertise
  • Client Support
  • Complaint resolution
  • Customer relationship management (CRM)
  • Multi-task management
  • Credit card payment processing
  • Microsoft office expertise

Certification

CNA

Timeline

Customer Service Representative (remote)

TaskUs
10.2021 - 07.2024

Direct Support Professional

Apex Behavioral Services
08.2017 - 01.2021

Call Center Sales Representative

Teleservice direct
07.2014 - 08.2017

Account Receivable Specialist (remote)

Alorica
02.2012 - 07.2014

CNA - Certified Nursing Assistant

NEWBURGH HEALTHCARE
10.2010 - 02.2012

High School Equivalent -

North High School

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Kamareia Chisolm