Summary
Overview
Work History
Education
Skills
Timeline
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Kamari Nelson

Riverdale,GA

Summary

Dynamic and results-oriented professional with extensive experience in fast-paced restaurant environments, including roles at Chipotle and Red Lobster. Excelled in customer engagement and crew leadership, significantly enhancing dining experiences and operational efficiency. Demonstrates exceptional problem-solving abilities and a commitment to excellence, underpinned by a strong foundation in customer service and task prioritization.

Overview

2
2
years of professional experience

Work History

Crew Member

Chipotle Grill
Atlanta, GA
07.2022 - 12.2023
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Tailored orders to address customer allergies and gluten concerns.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Upheld high standards of productivity and quality in operations.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed inventory and supplies to ensure materials were available when needed.

Crew Member

McDonald's
Jonesboro, GA
07.2023 - 11.2023
  • The team member in this position checks trucks in and out using WMS and is responsible for the quality and efficiency of the trailer loading/unloading, to include the pallet handling process.
  • The team member will operate a forklift or work with the LGV (Laser Guided Vehicle) and handling system. This includes checking outbound trailers prior to loading, monitoring all LGV activity in the warehouse, following SOPs to maintain inventory accuracy, prepping loads for cross-country shipments and customer requirements, while maintaining a clean and safe work environment.
  • Receives all inbound orders into WMS: spring water, resin, corrugated materials, film, labels, UPS deliveries, Federal Express deliveries, and water transfer as needed. Rebuilds damaged pallets prior to restock. Processes RMAs.
  • Consolidates finished goods storage for maximum storage capabilities. Identifies, reports, and observes quality issues with finished goods and RMS. Validates new SKUs in WMS to ensure proper LGV storage and handling. Corrects LGV alarms. Unloads finished goods and raw material deliveries utilizing a forklift.
  • Maintains pallet storage area; offloads pallets from trailers and stages for LGVs to pick up. Corrects product spills. Manually pulls pallets from production as needed. Supplies production with non-inventory items (glue, bags, labels, etc.).
  • Airbag Loads
  • Clears up blocked locations in WMS.
  • May be required to operate a forklift when needed.
  • Facilitates the flow of information between logistics, production, and sales to ensure timely and accurate service to the customer base.
  • Tests and monitors resin and spring water.
  • Coordinates preload activities, including inspecting trailers, to ensure all loads are completed on time.
  • Checks in trucks, and communicates loading instructions to forklift drivers.
  • Provides correct loading documents, bills of lading, and truck seals upon leaving the facility.
  • Maintains appropriate records and reports required for daily shipping and inventory control.

Restaurant Hostess

Red Lobster
Jacksonville, FL
01.2022 - 06.2022
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered telephone to provide dining information and take reservations.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Education

High School Diploma -

Midtown Highschool
Atlanta, GA
05-2024

Skills

  • Initiative and Self-motivation
  • Positive company representation
  • Crew leadership
  • Customer service
  • Leadership qualities
  • Problem-solving
  • Task prioritization
  • Customer engagement
  • Resilience and persistence
  • Integrity and honesty
  • Self-discipline

Timeline

Crew Member

McDonald's
07.2023 - 11.2023

Crew Member

Chipotle Grill
07.2022 - 12.2023

Restaurant Hostess

Red Lobster
01.2022 - 06.2022

High School Diploma -

Midtown Highschool

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Kamari Nelson