Driven professional with strong work ethic and adaptability. Proven ability to thrive under pressure while enhancing organizational brand. Experienced in delivering exceptional customer service and managing multiple tasks efficiently. Committed to creating positive experiences and meeting organizational needs with organized and effective practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Admissions
Wilberforce University
Wilberforce, Ohio
08.2024 - Current
Responded to customer inquiries and resolved issues to enhance overall satisfaction.
Prioritized and organized tasks to efficiently accomplish service goals.
Executed daily responsibilities with precision to ensure smooth operations.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Leveraged software and tools to enhance process efficiency and effectiveness.
Home Health Aide
Med1 Care
Toledo, OH
12.2024 - 07.2025
Assisted patients with daily living activities, ensuring comfort and safety.
Facilitated personal hygiene and dressing for clients, promoting dignity and comfort.
Monitored vital signs and reported changes to healthcare professionals.
Administered medications according to healthcare provider instructions.
Recorded patient care information to ensure continuity and quality of care.
Maintained a clean and safe living environment by changing bed linens regularly.
Direct Support Professional
C&J Tenderhearts LLC
Toledo, Ohio
05.2024 - 01.2025
Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Supported individuals in daily living activities to enhance independence and overall well-being.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Implemented positive behavior support strategies to reduce challenging behaviors effectively.
Facilitated communication between clients and their families to strengthen relationships.
Tracked and documented individuals' behaviors, communicated changes or concerns promptly to supervisor.
Followed care plan and directions to administer medications.
Ensured clean and organized environment to foster client safety and satisfaction.
Intern
Neighborhood Properties
Toledo, Ohio
05.2023 - 01.2024
Coordinated tenant communications and scheduled maintenance requests, enhancing tenant satisfaction.
Facilitated tenant move-in and move-out processes, ensuring policy compliance and smooth transitions.
Supported property management team with administrative duties and documentation processing.
Maintained accurate records of activities throughout internship, supporting team efficiency and organization.
Education
Bachelor of Science - Social Work
Wilberforce University
Wilberforce, Ohio
05-2027
High School Diploma -
Central Catholic High School
Toledo, OH
05.2023
Skills
English Speaking
Behavior management
Team collaboration
Documentation accuracy
Active listening
Communication skills
Verbal communication
Calm under pressure
Team management
Project planning
Leadership
Customer service
Organizational skills
Problem-solving
Planning
Team building
Recognize Team leader
Community Engagement
Social Media Expert
References
Upon Request
Community Service
Wilberforce Campus Tour Guide, Guide prospective high school junior and senior students around the campus.
Volunteer for the African American Wellness Walk, 08/01/24
Central Catholic Community Service, 08/01/19-2023, Feed the children, Race for the Cure, Summer Success Tutor, Irishthon Campaign to raise funds for sick children, Tutor, Ronald McDonald House Volunteer, University of Toledo Upward Bound College readiness program, Volunteer for Church and school activities
Awards
Honors Program at Wilberforce University, 08/01/23, Current
Honors Program, Wilberforce University (August 2023 – Present) Treasurer, Wilberforce Student Government Association Vice President, Student Ambassador Program Band Manager, Wilberforce University Secretary, Campus Activity Board (CAB) President, Dawg Pound Student Section Mental Health Ambassador Royal Desire Auxiliary Member Graceful Grace Ministry Member
Accomplishments
Senior Retreat Kairos Leader Three Time State Dance Champion Jr. NAACP Treasurer, DanceTeam Captain, Top 5 Homecoming Court, Lead Dancer in Glee Club Play/Performances. The Maumee Bay Club of the National Association of Negro Business and Professional Club- Inez Nash Scholarship Zeta Phi Beta Sorority, /inc. Zeta Xi 2023 Finer Womanhood Scholarship, National Sorority of Phi Delta Kappa, Inc. 2023 Midwest Regional Scholarship, The Goodman Parks scholarship, AKA – HBCU Scholarship, Nyra Shaw Hemphill Memorial Scholarship, Honor Roll, Most Community Service Awards in Class of 2023