Summary
Overview
Work History
Education
Skills
COURSES
Timeline
Generic

Kamari Randolph

Summary

Proactive talent dedicated to driving company and client success through continuous self-improvement and strategic problem solving. Committed to understanding and addressing the unique needs of each task with unwavering dedication to their interests while maintaining deadlines and assuring accuracy is optimized. Proven track record in enhancing client performance and increasing revenue by identifying on new opportunities to simplify work flow and gain tips for daily tasks. Focused on acquiring skills and tools that contribute to professional growth and personal development, fostering a successful career trajectory.

Overview

9
9
years of professional experience

Work History

Operation Associate

Alma
04.2022 - Current
  • Served as Queue Owner for Alma's NFU Queue (Needs follow up) and assisting in getting the correct insurance benefits from the payer and updating the Eligibility Check with the applicable information. Created NFU Guru Cards that are used as a basis for company daily tasks and cross functional teams.
  • Completed 20+ phone calls/eligibility checks, ensuring all SLAs are being met and communicating accurate information to all parties such as; Cross-functional teams, clients, providers, insurance payers, etc and working with leadership on any concerns that arise.
  • Created, implemented, and conducted all NFU Queue (Needs Follow Up) training, material, and shadows for all new operations associates, cross-functional teams, and leadership! Achieved significant improvements in process compliance by revising and implementing new operational guidelines.
  • Worked with EC team leadership on cross-functional and team specific projects. I served as the point-person for the project, trained anyone that are supporting on the project, and escalating concerns to leadership/collaborated together to solve the issues/concerns.
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.


Medicare Insurance Agent

Tranzact
08.2021 - 12.2021
  • Was contracted to sell medicare and medicaid insurance to clients.
  • Consisted of a call volume of 50+ a day, also obtaining at least 1 sale a day as well.
  • Informed individuals about the eligibility requirements, qualifications, and a comparison of different applications processes and payment procedures for the benefits program.
  • Investigated applicants seeking public assistance to collect data relevant to their applications.
  • Verified patient insurance coverage and explained insurance billing procedures
  • Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.

Insurance Agent

Globe Life
06.2021 - 08.2021
  • As a licensed insurance agent with a 2-15 license, I was contracted to sell life insurance to families of lower income and housing.
  • Performing 200-300 calls on most days, while the others, I hosted appointments in order to pursue sales at the end of the presentations while providing timely and accurate customer service, resulting in a 87% satisfaction rate
  • Developed and implemented processes to streamline customer on-boarding and policy renewal
  • Negotiated and closed complex deals with clients, resulting in a 7% increase in profit margins

Product Expert

TurboTax
01.2021 - 06.2021
  • Submitted proposals and designs for evaluation by project team and management.
  • Demonstrated excellent product knowledge and provided tailored product recommendations to customers, resulting in a X% increase in sales
  • Collaborated with team leads to identify and implement product improvements based on customer feedback.
  • I was required to learn the software of Turbo Tax so I could help customers understand the software, answer any questions that may pertain to their return and offer knowledge about tax returns that they may not have already known or hope to build the foundation to understanding taxes.
  • Reviewed clients' W-2s, supplementary income, and expense documentation to prepare accurate tax returns with minimum liability.

Customer Service Associate

Wawa
11.2020 - 01.2021
  • I was required to make the customers food, handle their orders and to work the register.
  • I was allowed to be a first response to help solve customer's problems.
  • I was also required to handle the cleaning of the facility.
  • Seasonal job
  • Received orders at counter or from kiosks and conducted transactions with customers.

Survey Interviewer

Dynata
09.2020 - 11.2020
  • I had to understand the different locations and ask a political survey from different people in America that I was placed in and was required to interact with people on a daily basis either over the phone or through chat to make sure that the surveys got a large representative sample.
  • Executed structured political interviews over the phone using prepared interview protocol.
  • Completed training to learn interviewing and documentation procedures.

Supervisor

Mister Car Wash
04.2019 - 03.2020
  • I was required to clean cars in a specific timely manner while also doing special washes; I was also in charge of training the new employees and creating the teams to make sure that the store ran smoothly.
  • I was also the first person to interact with the customers to alleviate any problems that they may have and to make sure everything was good.
  • This job strengthened my customer service training that I received from CFA and allowed for a good transition from my work life and into my everyday life.
  • Job was ended due to COVID-19 pandemic.

Team Leader

Chik-Fil-A
11.2016 - 01.2019
  • The job requirements are similar to that of those in Mister Car Wash, I was in charge of training the new employees and creating the teams to make sure that the store ran smoothly.
  • I was the first person to interact with the customers to alleviate any problems that they may have and to make sure everything was good.
  • I was also in charge of special catering orders that were required to be ready and fresh within a certain amount of time.

Education

AA - Electrical Engineering

University of Central Florida
04.2019

Skills

  • Adaptable learner
  • Effective communication
  • Flexible problem-solving
  • Proficient in computer applications
  • Effective under pressure
  • Effective team participation
  • Complex Problem Solving
  • Proficient time management
  • Customer Service
  • Experienced with Microsoft Office applications

COURSES

  • Cybersecurity, Security Blue
  • Jul 2023 — Present

Timeline

Operation Associate

Alma
04.2022 - Current

Medicare Insurance Agent

Tranzact
08.2021 - 12.2021

Insurance Agent

Globe Life
06.2021 - 08.2021

Product Expert

TurboTax
01.2021 - 06.2021

Customer Service Associate

Wawa
11.2020 - 01.2021

Survey Interviewer

Dynata
09.2020 - 11.2020

Supervisor

Mister Car Wash
04.2019 - 03.2020

Team Leader

Chik-Fil-A
11.2016 - 01.2019

AA - Electrical Engineering

University of Central Florida

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